B2B Program Manager

Circle K•Raleigh, NC

15d

About The Position

The B2B Program Manager partners with internal stakeholders and the B2B Sales organization to lead projects and initiatives involving sales processes, tools, and systems. The role develops solutions that support Sales, Activation, and Account Management teams, reduce friction, and improve productivity. It optimizes collaboration, aligns stakeholders around shared objectives, and takes ownership of project outcomes. The position builds and refines forecasting and planning processes, tracks the sales process end to end, and recommends improvements to funnel performance. It also drives automation and process optimization, supports seamless use and integration of team systems and tools, and manages metrics and analytics programs to inform leadership decisions. The manager oversees the full program life cycle, including planning, testing, and implementation of business solutions that meet business requirements.

Requirements

At least 5 years of relevant experience.
Experience with Sales Operations, pipeline management, deal desk, or other sales practices or systems.
Proficiency with Salesforce or a similar CRM tool.
Excellent judgment and composure in high-pressure situations.
Creative project-management approach that supports rapid iteration and low-overhead stakeholder updates.
Excellent customer service skills.
Meticulous attention to detail, including accurate recordkeeping and diligent tracking of project metrics.
Enthusiasm for supporting internal projects and business priorities and bringing order and efficiency to internal initiatives.

Nice To Haves

Bachelor’s degree in Communications, Marketing, or Business Administration preferred.

Responsibilities

Partner with internal stakeholders and B2B Sales on projects and initiatives involving sales processes, tools, and systems.
Develop and implement solutions that empower Sales, Activation, and Account Management teams, reduce friction, and improve productivity.
Improve cross-team collaboration, align stakeholders around shared objectives, and identify efficiency improvements.
Take ownership and accountability for project goals and use available resources to achieve outcomes, including when facing novel problems.
Take proactive steps to keep teammates unblocked and set up for success.
Build and refine forecasting and planning processes to support revenue and operating metrics.
Track the sales process end to end and recommend ways to reduce friction and improve funnel performance.
Drive automation and simplify and optimize processes.
Support seamless integration and use of systems, tools, and technology across the team.
Manage metrics and analytics programs to support data-backed leadership decisions.
Manage, coordinate, and prioritize the complete program life cycle, including planning, testing, and implementation of business solutions.