B2B Account Manager
About The Position
Montway Auto Transport is seeking a B2B Account Manager to prospect and win new business, then manage customer accounts through the full order lifecycle. The role focuses primarily on cold calling small and mid-sized businesses, including automotive dealerships and businesses in other verticals, to present Montway’s auto transport solutions. Account Managers manage and develop their accounts, coordinate shipments through delivery, communicate shipment updates, and support customer billing. This is an hourly, non-exempt position based in the Livonia, Michigan office. The standard schedule is five days in the office. A three-day in-office schedule (Tuesday through Thursday) with two remote days may be earned monthly by meeting performance expectations. New hires work in the office for their first 30 days.
Requirements
- Business-to-business (B2B) selling experience, preferably by phone.
- Ability to connect with and influence others.
- Ability to articulate the value proposition of Montway solutions.
- Strong negotiation and closing skills.
- Motivation, drive, and a passion for selling.
- A proven history of success in a sales or sales-like position.
- Excellent teamwork skills.
Nice To Haves
- At least a high school diploma.
- CRM experience; Salesforce is preferred.
- Cold-calling and prospecting experience.
Responsibilities
- Cold call primarily small and mid-sized businesses, including automotive dealerships and businesses in other verticals, to present Montway solutions.
- Prospect and win new business by following the Montway sales process.
- Manage and develop customer accounts throughout their lifecycle.
- Provide customer service throughout the order cycle by tracking shipments and communicating with customers.
- Manage orders through delivery, including load builds and dispatching urgent orders.
- Proactively communicate with customers and provide live shipment location and status updates as needed.
- Support client billing from invoice to payout.
- Set carrier pay and customer invoice rates for orders that exceed the initially posted price, and handle negotiated price adjustments.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with company match
- Paid vacation
- Paid sick leave
- Six paid holidays
- Three floating holidays
- Paid training
- Opportunity for growth
- Friendly and fun work environment
- Company-paid life insurance
- Company-paid short-term and long-term disability coverage
- Employee Assistance Program (EAP)
- Earned hybrid schedule with two remote days per week when performance targets are met
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
