B2B Account Manager
About The Position
Montway Auto Transport is seeking a B2B Account Manager to prospect and win new business opportunities, then manage customer accounts through the full order lifecycle. The role focuses on selling Montway’s auto transport solutions to small and mid-sized businesses, including automotive dealerships, and delivering customer service from order placement through delivery and billing. This is an hourly, non-exempt position based in Montway’s Livonia, Michigan office. The standard schedule is five days in the office. Employees may earn a hybrid schedule of three days in the office (Tuesday through Thursday) and two days remote based on monthly performance. New hires work in the office five days per week during their first 30 days; hybrid eligibility begins in Month 2 and is subject to performance expectations.
Requirements
- Business-to-business (B2B) selling experience, preferably by phone.
- Ability to connect with and influence others.
- Ability to articulate the value proposition of Montway solutions.
- Strong negotiation and closing skills.
- Drive, motivation, and a passion for selling.
- A proven history of success in a sales or sales-like position.
- Excellent teamwork skills.
Nice To Haves
- High school diploma or higher.
- CRM experience; Salesforce preferred.
- Cold calling and prospecting experience.
Responsibilities
- Cold call primarily small and mid-sized businesses, including automotive dealerships and businesses in other verticals, to present Montway solutions.
- Prospect and win new business by following the Montway sales process.
- Manage and develop accounts throughout the account lifecycle.
- Provide customer service throughout the order cycle by tracking orders and communicating with customers.
- Manage orders through delivery as part of Order Lifecycle Management.
- Manage load builds.
- Dispatch urgent orders.
- Proactively communicate with customers.
- Provide customers with live updates on shipment location and status as needed.
- Support client billing efforts from invoice to payout.
- Set carrier pay and customer invoice rates for orders exceeding the initially posted price, and make negotiated price adjustments.
Benefits
- Medical, dental, and vision coverage.
- 401(k) with company match.
- Paid vacation and paid sick leave.
- Six paid holidays.
- Three floating holidays.
- Paid training.
- Opportunity for growth.
- Friendly and fun work environment.
- Company-paid life insurance and short- and long-term disability coverage.
- Employee Assistance Program (EAP).
- Performance-based hybrid schedule with up to two remote days per week.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
