internet sales manager

Venice Honda • Venice, FL

5d • Onsite

About The Position

Venice Honda is hiring an Automotive Internet Business Development Center (BDC) Manager to lead a team that turns online and phone inquiries into helpful dealership experiences and sales opportunities. The manager guides customer communication from first contact through appointment setting and handoff, keeps the sales pipeline organized, and supports strong customer relationships. The role helps customers receive prompt responses and connect with relevant vehicle and financing information, making the buying process clearer and supporting dealership sales teams.

Requirements

• Sales management experience, customer relationship-building skills, and a record of supporting sales targets.
• Demonstrated skills in sales, sales negotiation, negotiation, closing sales, and customer service.
• Strong communication, phone etiquette, math, retail math, and organizational skills.
• Familiarity with CRM software and sales pipeline management.

Nice To Haves

• Dealership experience or automotive industry sales experience is valuable.
• Experience in automobile or passenger car sales, high-end sales, B2B sales, retail sales, outside sales, or outbound sales.
• Public speaking experience.
• Bilingual or multilingual abilities.
• Familiarity with inventory management, inventory control, marketing, sales support, and automotive financing options.

Responsibilities

• Manage and coach the BDC sales team, setting expectations for customer service, phone etiquette, client communication, and sales targets.
• Oversee inbound and outbound sales activity, including follow-up, cold calling, appointment setting, negotiation, upselling, and deal closing.
• Maintain accurate customer records and sales pipeline activity in CRM software, and coordinate technical support for CRM systems as needed.
• Partner with sales, marketing, and inventory teams to provide sales support, monitor inventory management and control, and communicate available vehicles and automotive financing options.
• Review team performance and customer interactions, and strengthen communication, organizational skills, and consistent sales practices.

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed