Associate Director UX Research

Careem is seeking an Associate Director of UX Research to join their global UX Research team. The role involves conducting end-to-end user research and collaborating with strategic partners in technology and product teams. The successful candidate will have the opportunity to shape and lead the user-centric future at Careem, working on key initiatives across mobility, food delivery, and payments. They will utilize design thinking methods, storytelling techniques, and data-driven insights to create innovative solutions and influence strategic decision making. A background in psychology or human factors is preferred.

• Conduct end-to-end user research in all aspects of the customer experience
• Work closely with strategic partners in technology and product teams independently
• Advocate for the users at Careem
• Bring innovation to everything you do to shape and lead the user-centric future at Careem
• Shape product experiences from initial conversation with stakeholders to implementation and feedback/improvement
• Utilize design thinking methods to create the best possible solutions
• Collaborate with product managers and designers for your products
• Use effective storytelling techniques to communicate with and energize stakeholders
• Set up processes for automation of recurring data generation and UXR templates
• Establish synergies between cross-functional teams and leverage cross-vertical insights
• Ensure visibility of research studies among relevant stakeholders
• Define problems using data and create proposals, recruitment questionnaires, discussion guides, and visual reports
• Plan and facilitate workshops and brainstorming sessions
• Generate segments, journey maps, and blueprints
• Define information architecture, design, and copy guidelines
• Conduct quantitative validation of insights
• Influence strategic decision making
• Hold a MA/MS in Experimental Psychology, Cognitive Psychology, Social Psychology, or Human Factors

• MA/MS in Experimental Psychology, Cognitive Psychology, Social Psychology, Human Factors

• Flexibility to work from home 3 days a week
• Opportunity to work with a diverse team and understand different cultures
• Chance to learn from industry-leading UX experts
• Ability to shape and lead the user-centric future at Careem
• Collaboration with product managers and designers to create innovative solutions
• Automation of recurring data generation and UXR templates
• Synergies between cross-functional teams and visibility of research studies
• Defining problems and creating proposals
• Workshop planning and brainstorming
• Generating segments, journey maps, and blueprints
• Defining information architecture, design, and copy guidelines
• Quantitative validation of insights
• Influence strategic decision making
• Opportunity to drive impact in the region and learn and grow
• Work with inspiring colleagues and join a purposeful organization
• Access to healthcare benefits and fitness reimbursements
• Flexibility to work in a hybrid style with a mix of office and remote work
• Unlimited vacation days per year
• Remote work from any country in the world for 30 days a year.