Associate Director Partner Performance & Training

The Associate Director Partner Performance & Training role at Careem is responsible for leading a team and driving improvements in customer experience through restaurant partners. This role involves managing metrics for partner performance, leading data analytics, setting and tracking goals, and improving partner training effectiveness. The ideal candidate should have a strong background in data analysis and training, as well as the ability to manage multiple tasks and work in a complex operational environment. They should also have strong analytical skills and a passion for working with large sets of data.

• Lead Partner Performance & Training globally for three markets (UAE, JOR, KSA)
• Lead a team of 10+ Partner Performance and Training colleagues
• Lead data analytics for the function and provide valuable insights to drive decision-making
• Lead goal-setting and tracking for the function
• Lead Partner training and improve effectiveness through content revamp and exploring new training administration tools
• Lead competition benchmarking for the function
• Manage all metrics for Partner Performance including but not limited to outlet and item availability, partner reliability and speed of orders
• Manage work streams and projects autonomously in a cross-functional environment
• Work closely with Commercial and Product teams for alignments on more efficient processes
• Explore and implement new, efficient tools and processes to optimize the process flows
• Manage key metrics: Cancellations, Time to Delivery, Food Quality complaints

• Minimum of 8-10 years of experience in data analysis and training, with at least 4 years in a team leader role
• Ability to get hands-on in a complex operational environment
• Ability to manage multiple tasks and work to tight deadlines
• Strong analytical skills and passion for working with large sets of data
• Must be process-oriented

• Opportunity to drive impact in the region
• Learn and grow from inspiring colleagues
• Work in a purposeful organization dedicated to creating impact
• Opportunities for continuous learning and growth
• Flexibility to work in a hybrid style (office, home, remote)
• Unlimited vacation days per year
• Access to healthcare benefits
• Fitness reimbursements for health activities (gym, health club, training classes)