Asst In House Marketing Manager

Hilton Grand Vacations • Honolulu, HI

2d

About The Position

The Assistant In House Marketing Manager leads the field In House marketing team, which focuses on tour bookings, selling packages, and generating leads. The role supports the team in achieving targets and budgets by providing clear communication and direction, training, coaching, mentoring, and managing day-to-day operations. The manager helps the team adapt to environmental and organizational changes and promotes a unified team with a shared vision and goals while exemplifying Hilton values.

The position leads and develops Marketing Representatives, monitors lead flow and performance, resolves escalated guest concerns, and ensures quality, consistent communications and adherence to company policies and brand standards. It also partners with other departments to improve processes and handoffs, facilitates training, and supports operational improvements and organizational objectives. The schedule is flexible and includes weekends and holidays.

Requirements

• At least 3 years of customer service, guest experience, or hospitality-related experience.
• At least 2 years of supervisory experience leading, coaching, and developing team members.
• Ability to resolve complex guest, customer, or vendor concerns professionally while maintaining a high level of service.
• Strong verbal and written communication skills for engaging guests, team members, and business partners.
• Excellent organizational, time management, and multitasking skills in a fast-paced, achievement-focused environment.
• Ability to lead multiple priorities, meet business objectives, and deliver results within established timelines.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• High school diploma or equivalent.
• Flexibility to work a varied schedule, including evenings, weekends, and holidays as business needs require.

Nice To Haves

• At least 3 years of leadership experience developing teams and driving performance.
• Experience in timeshare sales, marketing, vacation ownership, or hospitality with Hilton Grand Vacations or another branded timeshare organization.
• Bachelor's degree in Business, Hospitality, Marketing, or a related field.
• At least 3 years of management experience with responsibility for team development, performance management, and operational results.
• Demonstrated success leading teams in a customer-focused, goal-oriented environment.

Responsibilities

• Lead, coach, and develop Marketing Representatives through ongoing training, mentorship, performance feedback, and accountability.
• Act as the primary escalation point for guest concerns and resolve complex issues professionally and compassionately.
• Manage lead flow, track performance measurements, and support achievement of budget, regional, and company goals.
• Ensure accurate information, consistent messaging, outstanding service, quality assurance, communication standards, and scripting compliance.
• Promote accountability by ensuring adherence to company policies and procedures, conducting performance management conversations, and supporting employee development.
• Partner across departments to improve communication, team handoffs, processes, and operational results.
• Facilitate training on company updates, benefits, procedures, and performance expectations.
• Uphold brand standards in guest interactions, marketing collateral, and physical environments.
• Evaluate business needs and operational challenges, identify process improvements, and implement change initiatives.
• Lead with integrity, professionalism, and sound judgment in supporting team members and guests.
• Take on additional projects and responsibilities that support organizational objectives.

Benefits

• Base pay rate of $54,880 per year, plus commissions and bonuses governed by a compensation plan.
• Targeted annual earnings of $98,000 for Assistant Marketing Managers, with some team members earning substantially more based on individual performance.
• Medical, dental, and vision insurance from Day One.
• Paid time off, including paid sick days and parental leave.
• 401(k) savings plan with company match.
• Life insurance.
• Company stock purchase program.
• Tuition reimbursement for continuing education in job-related degree and certification programs.
• Team Member benefits and discount travel programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED