Asst Manager In House Marketing I

Hilton Grand Vacations • New York, NY

3d

About The Position

Hilton Grand Vacations is seeking a dynamic and motivated Pre-Arrival Marketing Assistant Manager to oversee the day-to-day operations of the Pre-Arrival Marketing department. The role drives production for marketing programs while ensuring compliance with company policies and procedures. The manager leads and develops sales-oriented marketing staff, builds strategies to increase tour flow, manages performance and marketing costs, and helps deliver exceptional service to owners and guests. Timeshare Marketing experience is required.

The position is full-time. Candidates outside the tri-state area will work remotely; candidates in the tri-state area will work in a hybrid arrangement. The schedule requires availability for evening shifts, weekends, and holidays as needed. Compensation includes a $60,000 base salary plus commission and bonuses governed by a compensation plan, along with opportunities for professional growth and career advancement.

Requirements

• Timeshare Marketing experience.
• One year of Timeshare Management and Customer Service experience.
• One year of phone experience speaking with owners.
• Proficiency in MS Office Suite, Concierge, Web-Based Reporting, and basic check-in procedures.
• Strong attention to detail, analytical skills, and problem-solving skills.
• Ability to think strategically and analyze information in a timely and accurate manner.
• Excellent interpersonal communication skills to interact effectively with all levels of the organization.
• Availability for evening shifts, weekends, and holidays as needed.

Responsibilities

• Lead, recruit, train, and develop sales-oriented marketing staff to maximize their potential and drive sales success.
• Develop and host weekly meetings to inspire and motivate the team and foster excellence and continuous improvement.
• Design programs and strategies to increase tour flow during off-season months.
• Address owner and guest concerns promptly and provide exceptional service to maintain 100% satisfaction.
• Exceed budget tour flow targets and manage marketing costs efficiently while maintaining site penetration above approved levels and minimizing guest complaints.
• Manage representative performance standards and penetration rates; conduct performance appraisals, counseling, and coaching as needed.

Benefits

• Competitive compensation, including a base salary plus incentives.
• Customizable benefits package, including 401(k) matching, health insurance, paid time off, and tuition reimbursement.
• Opportunities for professional growth and career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed