Asst Manager In House Marketing I

Hilton Grand Vacations•New York, NY

About The Position

Hilton Grand Vacations is seeking a motivated leader to oversee the day-to-day operations of its Pre-Arrival Marketing department. The Assistant Manager drives production for marketing programs, leads and develops sales-oriented marketing staff, and ensures compliance with company policies and procedures. The role focuses on increasing tour flow, meeting budget and site-penetration goals, controlling costs, and maintaining excellent experiences for owners and guests. Timeshare marketing experience is required. The position is full-time, with availability for evening shifts, weekends, and holidays as needed. Candidates outside the tri-state area will work remotely; candidates located in the tri-state area will work in a hybrid arrangement. Total compensation includes a $60,000 base salary plus commission and bonuses governed by a compensation plan. Hilton Grand Vacations offers opportunities for professional growth and career advancement and describes a customizable benefits package that includes 401(k) matching, health insurance, paid time off, and tuition reimbursement. Hilton Grand Vacations describes itself as a leading vacation ownership company that helps Guests make memorable vacations. It is an equal opportunity employer and will provide reasonable accommodation to individuals with disabilities during the application and interview process, for essential job functions, and for other employment benefits and privileges.

Requirements

Timeshare marketing experience.
One year of timeshare management and customer service experience.
One year of phone experience speaking with owners.
Proficiency in MS Office Suite, Concierge, web-based reporting, and basic check-in procedures.
Strong attention to detail and excellent analytical and problem-solving skills.
Ability to think strategically and analyze information accurately and in a timely manner.
Excellent interpersonal communication skills to interact effectively with all levels of the organization.
Availability for evening shifts, weekends, and holidays as needed.

Responsibilities

Oversee the day-to-day operations of the Pre-Arrival Marketing department and drive production for marketing programs.
Lead, recruit, train, and develop sales-oriented marketing associates to support sales success.
Develop and host weekly meetings to motivate the team and foster excellence and continuous improvement.
Design programs and strategies to increase tour flow during off-season months.
Address owner and guest concerns promptly and provide exceptional service to maintain satisfaction.
Exceed budget tour-flow targets and manage marketing costs efficiently.
Maintain site penetration above approved levels while minimizing guest complaints.
Manage representative performance standards and penetration rates.
Conduct performance appraisals, counseling, and coaching as needed.
Ensure compliance with company policies and procedures.