Asst In House Marketing Manager

Hilton Grand Vacations•Honolulu, HI

15h

About The Position

The Assistant In House Marketing Manager leads the field In House marketing team, which focuses on tour bookings, selling packages, and generating leads. The role helps the team achieve targets and budgets by providing clear communication and direction, training, coaching, mentoring, and day-to-day operational management. The team is expected to adjust to environmental and organizational changes to maximize results and work together toward a shared vision and goals while exemplifying Hilton values. The manager leads and develops Marketing Representatives, supports guest concerns, manages lead flow and performance measurements, and helps achieve budget, regional, and company goals. The position upholds service, brand, communication, scripting, and policy standards; partners with other departments to improve processes; and supports training, employee development, operational improvements, and organizational objectives. The role works a flexible schedule that includes weekends and holidays, and may include evenings as business needs require.

Requirements

At least 3 years of customer service, guest experience, or hospitality-related experience.
At least 2 years of supervisory experience leading, coaching, and developing team members.
Ability to resolve complex guest, customer, or vendor concerns while maintaining professionalism and service.
Strong verbal and written communication skills for engaging guests, team members, and business partners.
Strong organizational, time-management, and multitasking skills in a fast-paced, achievement-focused environment.
Ability to manage multiple priorities, meet business objectives, and deliver results within established timelines.
Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
High school diploma or equivalent.
Flexibility to work a varied schedule, including evenings, weekends, and holidays as business needs require.

Nice To Haves

At least 3 years of leadership experience developing teams and driving performance.
Experience in timeshare sales, marketing, vacation ownership, or hospitality with Hilton Grand Vacations or another branded timeshare organization.
Bachelor's degree in Business, Hospitality, Marketing, or a related field.
At least 3 years of management experience with responsibility for team development, performance management, and operational results.
Success leading teams in a customer-focused, goal-oriented environment.

Responsibilities

Lead, coach, and develop a high-performing team of Marketing Representatives through training, mentorship, performance feedback, and accountability.
Serve as the primary escalation point for guest concerns and resolve complex issues professionally and compassionately.
Manage lead flow, track performance measurements, and support achievement of budget, regional, and company goals.
Ensure accurate information, consistent messaging, and outstanding service through quality assurance, communication standards, and scripting compliance.
Promote accountability by ensuring adherence to company policies and procedures, conducting performance management conversations, and supporting employee development.
Partner across departments to develop and improve processes, communication, team handoffs, and operational results.
Facilitate ongoing training about company updates, benefits, procedures, and performance expectations.
Uphold brand standards across guest interactions, marketing collateral, and physical environments.
Evaluate business needs, operational challenges, and process improvements, and implement change initiatives efficiently.
Lead with integrity, professionalism, and sound judgment while supporting team members and guests.
Take on additional projects and responsibilities that support organizational objectives.
Provide clear communication and direction and manage the team's day-to-day operations.
Support tour bookings, package sales, and lead generation to achieve targets and budgets.

Benefits

Base pay of $54,880 per year, plus commissions and bonuses governed by a compensation plan.
Targeted annual earnings of $98,000 for Assistant Marketing Managers, with some Team Members earning more based on individual performance.
Medical insurance from Day One.
Dental insurance from Day One.
Vision insurance from Day One.
Paid time off program, including paid sick days and parental leave.
401(k) savings plan with company match.
Life insurance.
Company stock purchase program.
Tuition reimbursement for continuing education in job-related degree and certification programs.
Team Member benefits and discount travel programs.