Asst In House Marketing Manager

Hilton Grand Vacations • Koloa, HI

15h

About The Position

The Assistant In House Marketing Manager leads the field In House marketing team, which focuses on tour bookings, selling packages, and generating leads to achieve targets and budgets. The position provides communication and direction, training, coaching, mentoring, and day-to-day operational management. It helps the team adapt to environmental and organizational changes and promotes a unified team working toward shared goals while exemplifying Hilton values.

The role leads and develops Marketing Representatives, manages lead flow and performance measures, addresses escalated guest concerns, and ensures accurate information, consistent messaging, quality assurance, and compliance with company policies and brand standards. It also partners across departments to improve processes and communication, facilitates training, evaluates operational needs, implements change, and takes on additional projects that support organizational objectives.

The schedule is flexible and includes weekends and holidays. The position offers a base pay rate of $54,880 per year, plus commissions and bonuses under a compensation plan. Targeted annual earnings for Assistant Marketing Managers are $98,000, with some team members earning more based on individual performance.

Requirements

• At least 3 years of customer service, guest experience, or hospitality-related experience.
• At least 2 years of supervisory experience leading, coaching, and developing team members.
• Ability to resolve complex guest, customer, or vendor concerns professionally while maintaining a high level of service.
• Strong verbal and written communication skills for engaging guests, team members, and business partners.
• Excellent organizational, time management, and multitasking skills in a fast-paced, achievement-focused environment.
• Ability to lead multiple priorities, meet business objectives, and deliver results within established timelines.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• High school diploma or equivalent.
• Flexibility to work a varied schedule, including evenings, weekends, and holidays as business needs require.

Nice To Haves

• 3 or more years of leadership experience developing teams and driving performance.
• Experience in timeshare sales, marketing, vacation ownership, or hospitality with Hilton Grand Vacations or another branded timeshare organization.
• Bachelor's degree in Business, Hospitality, Marketing, or a related field.
• 3 or more years of management experience with responsibility for team development, performance management, and operational results.
• Demonstrated success leading teams in a customer-focused, goal-oriented environment.

Responsibilities

• Lead, coach, and develop Marketing Representatives through training, mentorship, performance feedback, and accountability.
• Serve as the primary escalation point for guest concerns and resolve complex issues professionally and compassionately.
• Manage lead flow and track performance measures to support budget, regional, and company goals.
• Ensure accurate information, consistent messaging, outstanding service, quality assurance, communication standards, and scripting compliance.
• Promote adherence to company policies and procedures, conduct performance management conversations, and support employee development.
• Partner across departments to improve communication, team handoffs, processes, and operational results.
• Facilitate ongoing training on company updates, benefits, procedures, and performance expectations.
• Uphold brand standards in guest interactions, marketing collateral, and physical environments.
• Evaluate business needs, operational challenges, and process improvements, and implement change initiatives.
• Lead with integrity, professionalism, and sound judgment while supporting team members and guests.
• Take on additional projects and responsibilities that support organizational objectives.

Benefits

• Medical, dental, and vision insurance from Day One.
• Paid time off, including paid sick days and parental leave.
• 401(k) savings plan with company match.
• Life insurance.
• Company stock purchase program.
• Tuition reimbursement for continuing education in job-related degree and certification programs.
• Discount travel programs and other Team Member benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED