Asst In House Marketing Manager

Hilton Grand Vacations • Koloa, HI

2d

About The Position

The Assistant In House Marketing Manager leads the field In House marketing team, which focuses on booking tours, selling packages, and generating leads to achieve targets and budgets. The manager provides clear communication and direction, training, coaching, mentoring, and oversight of day-to-day operations. The role supports a team that adapts to environmental and organizational changes, works toward shared goals, and exemplifies Hilton values.

The position also leads and develops Marketing Representatives, supports guest issue resolution, monitors lead flow and performance, and ensures accurate messaging, quality service, and compliance with company standards. It partners with other departments to improve processes and handoffs, communicates company updates and expectations through training, and maintains brand standards across guest interactions, marketing materials, and physical environments. The schedule is flexible and may include evenings, weekends, and holidays.

The stated base pay is $54,880 per year, plus commissions and bonuses under a compensation plan. Assistant Marketing Managers have targeted annual earnings of $98,000, with some team members earning more based on individual performance.

Requirements

• At least 3 years of customer service, guest experience, or hospitality-related experience.
• At least 2 years of supervisory experience leading, coaching, and developing team members.
• Ability to resolve complex guest, customer, or vendor concerns professionally while maintaining a high level of service.
• Strong verbal and written communication skills for engaging guests, team members, and business partners.
• Strong organizational, time-management, and multitasking skills in a fast-paced, achievement-focused environment.
• Ability to manage multiple priorities, meet business objectives, and deliver results within established timelines.
• Proficiency with Microsoft Word, Excel, and Outlook.
• High school diploma or equivalent.
• Flexibility to work a varied schedule, including evenings, weekends, and holidays as business needs require.

Nice To Haves

• At least 3 years of leadership experience developing teams and driving performance.
• Experience in timeshare sales, marketing, vacation ownership, or hospitality with Hilton Grand Vacations or another branded timeshare organization.
• Bachelor's degree in Business, Hospitality, Marketing, or a related field.
• At least 3 years of management experience involving team development, performance management, and operational results.
• Demonstrated success leading teams in a customer-focused, goal-oriented environment.

Responsibilities

• Lead, coach, train, mentor, and develop Marketing Representatives, providing performance feedback and accountability.
• Serve as the primary escalation point for guest concerns and resolve complex issues professionally and compassionately.
• Manage lead flow, track important measurements, and support achievement of budget, regional, and company goals.
• Ensure accurate information, consistent messaging, outstanding service, quality assurance, communication standards, and scripting compliance.
• Promote adherence to company policies and procedures, conduct performance management conversations, and support employee development.
• Partner across departments to improve communication, team handoffs, processes, and operational results.
• Facilitate training on company updates, benefits, procedures, and performance expectations.
• Uphold brand standards in guest interactions, marketing collateral, and physical environments.
• Evaluate business needs, operational challenges, and process improvements, and implement change initiatives.
• Lead with integrity, professionalism, and sound judgment while supporting team members and guests.
• Take on additional projects and responsibilities that support organizational objectives.

Benefits

• Medical, dental, and vision insurance from Day One
• Paid time off, including paid sick days and parental leave
• 401(k) savings plan with company match
• Life insurance
• Company stock purchase program
• Tuition reimbursement for continuing education in job-related degree and certification programs
• Team Member benefits and discount travel programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED