Assistant Catering Specialist

Fogo de Chão • Gilbert, AZ

7d

About The Position

The Assistant Catering Specialist facilitates catering-related activities, including order preparation, delivery, and setup at delivery locations. The role is responsible for providing an organized, accurate, hospitable experience that reflects Fogo de Chão’s Southern Brazilian traditions and company standards. The specialist communicates with guests and the Catering Specialist to support successful order execution, responds to guest questions, and escalates issues to management.

Requirements

• At least 2 years of experience in a restaurant, retail, or hospitality customer service position.
• Must be pleasant when dealing with guests and fellow team members.
• Must be physically capable of performing basic duties and able to endure prolonged walking and standing.
• Must be able to frequently lift and/or move up to 30 pounds.
• Must be able to physically drive a vehicle.
• Must have a valid driver’s license and current auto insurance.
• Must be able to use a personal vehicle for deliveries and offsite events.
• Must be knowledgeable about Fogo’s menu and mission.

Responsibilities

• Verify all components of a catering order before leaving for the guest location.
• Maintain proper uniform and personal hygiene.
• Provide a hospitable experience throughout the catering and delivery process, especially at the delivery site.
• Execute deliveries with a high standard of organization and accuracy.
• Drop off and/or set up food according to company standards.
• Anticipate and prevent potential service or product breakdowns.
• Communicate expected arrival times to delivery guests.
• Immediately escalate guest and team questions, concerns, and issues to management.
• Know menu items, their contents, and preparation methods, and answer guest questions directly and concisely.
• Communicate delivery and order details to the Catering Specialist to ensure successful execution.
• Stay informed about company marketing and promotional activities.
• Discuss the catering delivery program with guests at delivery locations and share leads with the Catering Specialist.
• Watch for objects, conditions, or substances that could cause injury to guests or coworkers.
• Follow Fogo safety rules and guidelines.
• Perform other reasonable tasks assigned by management.

Benefits

• Medical, dental, and vision insurance for full-time hourly team members, effective the first of the month following 60 days of employment.
• Company-paid life insurance and short-term disability where allowed.
• Voluntary benefits package including critical illness, hospital indemnity, accident coverage, permanent life, and pet insurance.
• Part-time team members are offered a Minimum Essential Coverage (MEC) health plan, dental, vision, short-term disability, and life insurance; coverage can start as early as the first of the month following hire.
• Part-time team members may enroll in voluntary benefits including pet insurance, legal, and ID protection.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed