Assistant Catering Specialist

Fogo de Chão • Durham, NC

11d

About The Position

The Assistant Catering Specialist facilitates catering activities, including preparing orders, delivering them, and setting them up at delivery locations. The role is expected to preserve and share the festive, hospitable, and gracious spirit of Southern Brazilian traditions while providing an organized, accurate, and welcoming guest experience.

The position requires guest-facing customer service, communication with guests and the Catering Specialist, knowledge of Fogo’s menu and mission, and attention to safety. The role also involves using a personal vehicle for deliveries and offsite events. The position has a fixed rate of $7.25 and is eligible to receive tips; additional details about tips are provided during onboarding or upon request.

Requirements

• At least 2 years of experience in a Restaurant/Retail/Hospitality Customer Service position.
• Must be pleasant when dealing with guests and fellow team members.
• Must be physically capable of performing basic duties.
• Must be able to endure prolonged walking and standing.
• Must be knowledgeable of Fogo’s menu and mission.
• Must be able to frequently lift and/or move up to 30 pounds.
• Must be physically able to drive a vehicle.
• Must have a valid driver’s license and current auto insurance.
• Must be able to use a personal vehicle for deliveries and offsite events.

Responsibilities

• Verify that all components of a catering order are complete before departing for delivery.
• Maintain proper uniform and personal hygiene.
• Provide a hospitable experience throughout catering and delivery, especially at the delivery location.
• Complete deliveries with a high standard of organization and accuracy.
• Drop off and/or set up food according to company standards.
• Anticipate and prevent potential service or product breakdowns.
• Communicate the expected arrival time to each delivery guest.
• Immediately escalate guest and team questions, concerns, and issues to management.
• Know menu items, their contents, and preparation methods.
• Answer guest questions directly and concisely.
• Communicate delivery and order details with the Catering Specialist to ensure accurate execution.
• Stay informed about company marketing and promotional activities.
• Discuss the catering delivery program with guests at delivery locations and communicate leads to the Catering Specialist.
• Remain attentive to objects, conditions, or substances that could cause injury to a guest or coworker.
• Follow Fogo safety rules and guidelines.
• Perform other reasonable tasks assigned by management.

Benefits

• Medical, dental, and vision insurance for eligible full-time hourly team members, effective the first of the month following 60 days of employment.
• Company-paid life insurance and short-term disability where allowed.
• Voluntary benefits including critical illness, hospital indemnity, accident coverage, permanent life, and pet insurance.
• Part-time team members are offered a Minimum Essential Coverage (MEC) health plan, dental, vision, short-term disability, and life insurance; coverage may start as early as the first of the month following hire.
• Part-time team members may enroll in voluntary benefits including pet insurance, legal assistance, and ID protection.
• Fixed rate of $7.25 and eligibility to receive tips.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed