Assistant Catering Specialist

Fogo de Chão • Durham, NC

10d

About The Position

At Fogo de Chão, the Assistant Catering Specialist facilitates catering activities, including order preparation, delivery, and setup at the delivery location. The role helps preserve and share the festive, hospitable spirit of Southern Brazilian traditions while providing guests with a welcoming catering experience. The position requires knowledge of Fogo’s menu and mission, professional conduct, and the ability to use a personal vehicle for deliveries and offsite events.

The position pays a fixed rate of $7.25 and is also eligible to receive tips. Additional details about tips are provided during onboarding or upon request.

Requirements

• Have at least 2 years of experience in a restaurant, retail, or hospitality customer service position.
• Be pleasant when dealing with guests and fellow team members.
• Be physically capable of performing basic duties and able to endure prolonged walking and standing.
• Be able to frequently lift and/or move up to 30 pounds.
• Be physically able to drive a vehicle.
• Have a valid driver’s license and current auto insurance.
• Be able to use a personal vehicle for deliveries and offsite events.
• Be knowledgeable about Fogo’s menu and mission.

Responsibilities

• Verify all components of each catering order before departing for the guest’s location.
• Wear the proper uniform and maintain required personal hygiene.
• Provide a hospitable experience throughout the catering and delivery process, particularly at the delivery location.
• Complete deliveries with a high standard of organization and accuracy.
• Drop off and/or set up food according to company standards.
• Anticipate and prevent potential service or product breakdowns.
• Communicate the expected arrival time to each delivery guest.
• Immediately escalate guest and team questions, concerns, and issues to management.
• Know menu items, their contents, and preparation methods, and answer guest questions clearly and concisely.
• Communicate delivery and order details to the Catering Specialist to support accurate execution.
• Stay informed about company marketing and promotional activities.
• Discuss the catering delivery program with guests at delivery locations and communicate leads to the Catering Specialist.
• Watch for objects, conditions, or substances that could injure a guest or coworker.
• Follow Fogo safety rules and guidelines.
• Perform reasonable tasks assigned by management.

Benefits

• Medical, dental, and vision insurance are available to full-time hourly team members beginning the first day of the month after 60 days of employment.
• Company-paid life insurance and short-term disability are provided where allowed.
• Voluntary benefits include critical illness, hospital indemnity, accident coverage, permanent life insurance, and pet insurance.
• Part-time team members are offered a Minimum Essential Coverage (MEC) health plan, dental and vision insurance, short-term disability, and life insurance; coverage can begin as early as the first day of the month after hire.
• Part-time team members may enroll in voluntary pet insurance, legal assistance, and ID protection.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed