Assistant Supervisor - Assistant Catering Manager

Utah Valley University•Main Campus - Orem, UT

25d•Onsite

About The Position

Utah Valley University is seeking a part-time Assistant Catering Manager to help lead catering operations and deliver exceptional service for campus events. Under the direction of the Catering Associate Director, this position supports daily department operations, including hiring, training, and scheduling staff, coordinating office activities, and working with clients to ensure successful special events. The role may assume catering management responsibilities in the manager’s absence. The schedule is Monday through Friday, 9:00 a.m. to 3:30 p.m., with occasional Saturday and Sunday work. The position also travels to off-site catering locations.

Requirements

Associate degree from an accredited institution, or a combination of education and/or experience related to the position classification totaling at least two years.
Valid driver’s license.
Food Handler’s Permit.
Knowledge and experience using Caterease catering software.
Knowledge of human relationships, food preparation and presentation health and cleanliness standards, and catering event staffing needs.
Customer satisfaction skills and appreciation of customer expectations and demands.
Employee development and performance management skills.
Ability to examine and re-engineer operations and procedures, formulate policies, and develop and implement strategies and procedures.
Computer skills, preferably in a PC, Windows-based environment.
Ability to communicate effectively with tact, professionalism, and diplomacy, verbally and in writing.
Teamwork skills and ability to lead and motivate staff.
Ability to provide excellent service from setup through breakdown.
Ability to work efficiently and remain calm under pressure, work quickly with attention to detail, and work long hours in a stressful environment.
Ability to work a flexible schedule, including nights and weekends.
Ability to develop and maintain record-keeping systems and procedures.
Ability to supervise and train employees, including organizing, prioritizing, and scheduling work assignments.

Responsibilities

Support the Catering Department by handling phone calls and emails, scheduling appointments, greeting guests, answering inquiries, reporting data, and maintaining accurate records while providing excellent customer service.
Assign duties and schedules to student employees and coordinate events to ensure staff arrive on time in complete uniform and events are set up and served on time.
Collaborate with employees and managers, and help resolve conflicts respectfully and promptly.
Demonstrate and lead with an engaging, positive attitude.
Train Catering Lead employees on their responsibilities for daily events, weekly tasks, and monthly tasks.
Maintain inventories of catering supplies and equipment; control inventory and order equipment, catering supplies, paper, and linen as needed.
Travel to off-site catering locations.
Evaluate and recommend personnel needs and advancements, and raise concerns within the department.
Assume catering management responsibilities in the manager’s absence.
Perform other job-related duties as assigned.