Assistant Banquet Manager
Marriott•Dallas, TX
•$26 - $30
About The Position
This entry-level management role assists in leading banquet staff and personally helps execute events according to requirements and standards. The Assistant Banquet Manager helps develop and direct the team to deliver consistent, high-quality service. The position supports banquet operations and inventories, leads shifts and participates in events, promotes guest satisfaction, and supports employee orientation, training, feedback, and safety procedures.
Requirements
- High school diploma or GED.
- Two years of experience in event management, food and beverage, or a related professional area.
Responsibilities
- Assist with managing departmental inventories and assets, including par levels and equipment maintenance.
- Maintain attendance records for banquet employees and established sanitation levels.
- Adhere to and reinforce standard and local operating procedures and other policies.
- Ensure employees understand the event phase of the Meeting Planner Survey and guest satisfaction scores.
- Order banquet supplies and service equipment, including china, glassware, silverware, buffet presentations, and props.
- Use banquet beverage records to help control liquor costs, manage perpetual inventory, and requisition liquor.
- Manage banquet activities to support event success and maximize customer satisfaction.
- Assist with scheduling banquet service staff according to forecasts and service standards while maximizing profits.
- Attend and participate in relevant meetings.
- Lead shifts and actively participate in servicing events.
- Apply and expand knowledge of food and wine pairings, current cuisine, and event presentation.
- Set a positive example in guest relations and interact with guests to obtain feedback on product quality and service.
- Respond to and handle guest problems and complaints; empower employees to provide excellent customer service and improve service performance.
- Support departmental orientation and appropriate new-hire training.
- Ensure employees understand expectations and parameters; observe service behaviors and provide feedback.
- Review comment cards and guest satisfaction results with employees.
- Communicate and carry out departmental and property emergency procedures and ensure staff are trained in safety procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
