Banquet Assistant Manager
About The Position
The Banquet Assistant Manager assists the Banquet Manager with the overall direction and day-to-day operation of the banquet department in accordance with The Umstead Hotel & Spa standards. The role is responsible for helping deliver consistent service and product standards, providing attentive client care, and creating exceptional, memorable guest experiences. The position oversees event setup and service, coordinates event timing and staffing with culinary and banquet teams, and supports administrative, scheduling, and associate-management activities. The role also helps maintain hotel equipment, cleanliness, safety, and professional standards.
Requirements
- High school diploma or equivalent education required.
- Minimum of 2 years of experience in a banquet captain position or above at an upscale hotel.
- Exceptional knowledge of hotel banquet standards and operating procedures.
- Exceptional attention to detail.
- Leadership qualities and management techniques to lead the banquet department successfully.
- Strong communication abilities to direct associates and interact with guests, clients, and internal departments.
- Ability to perform tasks consistently and direct others within defined time frames.
- Ability to work autonomously.
- Must be able to stand and walk continuously for at least 8 hours.
- Must be able to periodically lift and carry up to 30 lbs. over the course of a shift.
- Must be able to bend, kneel, push, and pull over the course of a shift.
Nice To Haves
- Hospitality degree preferred.
- Experience at a luxury property preferred.
Responsibilities
- Assist the Banquet Manager with the overall direction and day-to-day operation of the banquet department.
- Help ensure service and product delivery meet hotel standards and provide attentive client care.
- Oversee the setup and service of contracted functions and communicate event details to servers during pre-shift meetings.
- Coordinate event timing with the Executive Chef or Banquet Chef and assign functions to Captains and Banquet Servers.
- Anticipate guest and onsite contact needs, assess satisfaction, and respond promptly and appropriately to concerns and requests.
- Perform tasks and direct others so event components are set up and executed on time, while working autonomously when needed.
- Assist with administrative duties, including closing banquet checks, inventory, preparing supply requisitions and orders, payroll, and banquet service-charge worksheets.
- Attend required meetings and pre-cons when the Banquet Manager is absent.
- Assist with colleague scheduling while maintaining service standards and working within budgeted labor-cost guidelines.
- Assist with hiring, training, motivating, retaining, disciplining, evaluating, and supervising banquet associates, ensuring compliance with the hotel's Vision and Values.
- Ensure proper care, security, and maintenance of hotel equipment through associate supervision.
- Maintain daily housekeeping and maintenance programs for storage and operational areas and associate appearance.
- Direct associates in maintaining back-of-house cleanliness and safety.
- Conduct daily pre-shift meetings and quarterly department meetings.
- Promote harmonious and professional working relationships among associates, supervisors, and other hotel departments.
- Report to work at the scheduled time, neatly groomed and dressed according to hotel standards.
- Perform other duties as directed by the manager.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
