Area Quality Assurance Manager

DHL (Supply Chain)•Waddell, AZ

1d•$85,000 - $150,000•Onsite

About The Position

The Area Quality Assurance Manager is a site-based role requiring up to 75% travel. The position manages and coordinates quality assurance activities of varying risk and complexity across multiple sites or customers. It serves as an expert on selected governmental regulations, communicates quality policies and procedures, and acts as a proactive customer liaison on quality matters. The manager leads QA resources and initiatives, develops site quality managers and coordinators, and implements policies and procedures, including processes for regulated hardware, equipment, and software systems where validation applies. The role oversees quality systems, regulatory compliance, validation, licenses and registrations, audits, quality metrics, reporting, and continuous improvement across the assigned sites or network. It also works with customers, suppliers, executive management, and continuous improvement teams to address quality and regulatory needs.

Requirements

Bachelor's degree or equivalent, or four years of work experience.
At least seven years of relevant experience in a regulated environment.
At least five years of supervisory or management experience.
People management skills.
Sufficient computer application experience.
Strong written and verbal communication skills.
Data analysis experience.
Training and facilitation skills.
Self-management skills.
Problem-solving skills.
Project management skills.
Presentation skills.
Report creation skills.
Solution execution skills.
Process development skills.
People development skills.
Quality program start-up experience.
Standards development skills.
Customer management skills.

Nice To Haves

Certification related to quality control, such as RAC or Six Sigma.

Responsibilities

Manage and coordinate quality assurance activities across multiple sites, scopes, and levels of risk and complexity.
Confirm site requests for quality support and communicate policies and procedures.
Serve as an expert regarding selected governmental regulations for assigned sites.
Act as a proactive liaison and primary customer contact for quality assurance issues and initiatives.
Lead a defined group of QA resources and key initiatives, and communicate regulatory and corporate policy changes.
Develop and implement policies and procedures for assigned sites.
Develop, manage, and oversee site quality managers and coordinators.
Lead global and cross-sector QA initiatives.
Develop and implement processes for regulated hardware, equipment, and software systems, including validation where applicable.
Oversee maintenance and continuous improvement of quality systems, including management reviews, CAPA management, internal quality audits, quality self-assessments, change control, document control, and SOPs and work instructions.
Oversee licenses, permits, and registrations.
Manage validation and associated change control processes at sector or network level, as applicable.
Oversee regulatory compliance for products handled and services performed by assessing performance against regulatory guidelines, contracts, and customer requirements, and report results to executive management.
Coordinate with the continuous improvement team to focus and direct improvement activities and workshops.
Review regulatory, customer, and third-party audits and provide recommendations.
Review and identify trends in organizational QA metrics.
Develop, distribute, and maintain regular management reports and compile executive-level reports as required.
Ensure site suppliers are assessed; coordinate, prepare for, receive, and act on audits.