Quality Assurance Manager

Clayton • Hamilton, AL

9d

About The Position

The Quality Assurance Manager monitors the production process to ensure compliance with applicable codes and company policies and to maintain product quality. The role also supports training for production-line team members and communicates changes or modifications to the production process.

The manager maintains quality and supplier documentation, reviews change orders and service trends, and initiates and follows up on process and design changes. The role conducts documented inspections, monitors testing and quality databases, coordinates with IPIA inspectors, and reports findings and recurring issues to manufacturing leadership and the Home Office. The manager also oversees required reports, training, testing personnel certifications, and follow-up documentation for non-conformances.

This position is in Clayton Manufacturing. The work environment is not temperature controlled and may expose the employee to extreme temperatures. Work primarily involves sitting or standing for up to four hours at a time.

Requirements

• Ability to read and understand orders and prints.
• Ability to communicate clearly and constructively at all levels of the organization.
• Ability to provide a great customer experience to retail stores.
• Leadership ability to ensure parts are pulled in a timely manner.
• Ability to lift and carry up to 50 pounds.
• Ability to stoop, bend, crouch, crawl, push, and/or pull as required.
• Ability to communicate by phone, email, and in person and exchange accurate information.

Nice To Haves

• Previous experience in manufactured housing.
• Leadership or management experience in a manufacturing environment.
• Five or more years of experience in a Quality department.
• Certification relating to quality.
• Expert-level knowledge of material.

Responsibilities

• Maintain current master copies of office documents, including supplier data, supplier audit reports, DAPIA materials, ECRs, records of changes, and CEF forms.
• Distribute materials such as DAPIA updates, supplier data, and product standards in meetings, explaining changes or additions.
• Review all change orders.
• Review service trends weekly to identify weak areas in the production process.
• Initiate ECRs for proposed changes or modifications to DAPIA designs or floor plans.
• Follow up on document distributions to ensure changes are implemented according to drawings and specifications.
• Conduct systematic, documented line inspections on a 14-day rotation, covering CCI items, material installation, and testing equipment.
• Inspect a labeled unit daily.
• Conduct follow-up inspections of yard work and retesting.
• Ensure the QA Administration FTC Database is routinely updated and monitor it for recurring or other quality issues.
• Ensure the Assistant QA Department Manager routinely walks with the IPIA inspector during inspections in their respective departments.
• Debrief the General Manager and Production Manager on daily IPIA findings.
• Ensure HUD 302, Alternate Construction, and Energy Star reports are properly completed and reviewed monthly.
• Ensure weekly DAPIA training for team members, increasing frequency as needed for recurring or other quality issues.
• Ensure the QA training administration database is routinely updated.
• Assist with training new team members and employees transferring between departments.
• Train and review team members on new floor plans, DAPIA designs, product standards, and supplier data.
• Ensure testing personnel and their backups are certified as required.
• Report quality-control and IPIA findings and ensure findings are answered properly by the QA Manager and Department Manager.
• Document and respond to IPIA non-conformances and recurring non-conformances using a CEF, and maintain the forms to help eliminate repeat issues.
• Keep the General Manager and Production Manager informed of problem areas and the top three issues.
• Keep the Home Office informed of recurring issues, new materials, and new code interpretations.
• Maintain QA information boards as required.
• Perform other duties as assigned.

Benefits

• Flexible health, dental, and vision benefits package for full-time team members.
• Competitive 401(k) programs with investment options and company matching after one year for full-time and part-time team members.
• Paid parental leave.
• Tuition reimbursement.
• Employee Assistance Programs.
• Paid time for volunteering through the Clayton Impact program.
• Physical, nutritional, social, financial, spiritual, and occupational wellness programs available online or in person.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed