Manager, Quality Assurance

Carrier•CANCO: Carrier-Home North Carolina Remote Location, Remote City, NC, 27006 USA, NC

9d•$96,000 - $192,000

About The Position

Carrier is seeking a highly skilled Field Quality Manager to lead field quality initiatives for commercial HVAC products and services. The role oversees product quality as equipment is delivered, installed, and serviced at data center customer locations. It serves as the primary liaison among data center customers, general contractors, commissioning agents, service operations, engineering, and factory quality, and is responsible for identifying risks, developing corrective and preventive action plans, driving continuous improvement of field processes, and supporting customer satisfaction. The successful candidate will have experience with field-based quality systems and processes, identifying issues, and working with cross-functional teams to resolve them. The role also requires engaging directly with critical customer representatives and collaborating to find satisfactory solutions across the product value stream. This is a field-based position requiring significant travel to customer sites, primarily in the West South-Central United States (including Texas, New Mexico, Oklahoma, Louisiana, and surrounding areas) and the Midwest (including Indiana, Ohio, and Kentucky), with potential travel to Canada.

Requirements

Bachelor's degree.
3 years of HVAC industry experience.
3 years in quality, reliability, service operations, engineering, and/or field leadership.

Nice To Haves

Bachelor’s degree in engineering, Mechanical Engineering, HVAC Engineering, Quality, or a related field.
HVAC industry experience.
Experience in quality, reliability, service operations, engineering, or field leadership.
Direct customer-facing experience.
Ability to read and interpret engineering drawings, specifications, bills of materials (BOMs), and technical requirements.
ASQ quality certification.
Six Sigma Green Belt or Black Belt certification, or similar.
Customer relationship-building and cross-functional team leadership.
Experience with warranty analytics and reliability engineering.
Strong knowledge of commercial HVAC systems, including chillers, air handling units, rooftop units, controls, and building automation systems.
Experience with data center cooling applications.

Responsibilities

Serve as the escalation point for significant customer quality concerns.
Investigate equipment failures, quality issues, and recurring reliability concerns.
Coordinate corrective and preventive actions with engineering, manufacturing, and service teams.
Perform root cause analysis using methods such as A3, 5 Why, Fishbone Analysis, and FMEA.
Analyze warranty data, service history, and equipment performance trends.
Identify systemic issues and reliability risks within product lines.
Partner with warranty administration and engineering teams to improve product reliability.
Drive reductions in warranty spending and repeat failure rates.
Lead field quality programs for commercial HVAC equipment, controls, and related service offerings.
Develop and maintain quality metrics, dashboards, and reporting processes.
Establish field quality standards and best practices across service branches and project teams.
Ensure compliance with company quality processes, safety requirements, and regulatory standards.
Lead quality improvement projects that enhance service execution and equipment performance in the field.
Develop lessons learned and field feedback processes.
Support training programs for technicians and service managers.
Recommend improvements to installation, commissioning, maintenance, and repair processes.
Support key customer accounts during quality escalations.
Conduct customer visits and field assessments.
Present corrective action plans and quality improvement initiatives to customers and leadership.
Maintain customer relationships through proactive communication, standing cadences, and issue resolution.