Airline Wheelchair Assistant

Metropolis Technologies•HEBRON, KY

3d•Onsite

About The Position

A Wheelchair Assistant works at an airport facility to assist passengers traveling in wheelchairs. The role includes escorting passengers between gates, safely navigating occupied wheelchairs down jet bridges, and helping passengers move luggage to vehicles, taxi stands, parking shuttles, and rental car stations. Assistants must communicate clearly, ask passengers safety and security questions, and maintain a friendly, professional, attentive approach to each passenger’s individual needs. The job is physically demanding and requires on-the-job security training and the ability to obtain applicable airport security badges. Employees are expected to present a professional business-like image and wear clean, maintained, approved uniforms. Tattoos must be covered, and visible tattoos or body piercings are not permitted. Employees must follow additional requirements specified by management. The listed shifts are 4:00 AM–12:00 PM, 5:00 AM–12:00 PM, 12:00 PM–7:00 PM, and 1:00 PM–9:00 PM. The position is located in Hebron, Kentucky. Compensation is $15.00 per hour plus eligibility to earn tips. Eligible employees may participate in benefits plans.

Requirements

Must be at least 18 years of age.
Must be authorized to work in the United States.
Must be able to clear a background check and drug screen.
Must be able to lift up to 75 pounds and push a loaded wheelchair weighing up to 300 pounds up and down inclines throughout the shift.
Must be able to lift passengers from a wheelchair to a seat on the plane.
Must complete all required training, including airport compliance training.
Must be able to obtain an airport badge.
Must communicate effectively with internal and external customers using appropriate grammar, tone, and pronunciation.
Must be able to use hands and fingers, communicate with customers and coworkers, sit, reach, stand, walk, climb, balance, stoop, kneel, crouch, twist, turn, stretch, and bend; lift and move up to 75 pounds regularly; and move relatively quickly.
Must have close and peripheral vision and the ability to adjust focus.
Must comply with appearance guidelines, including wearing an approved uniform and covering tattoos.

Nice To Haves

Customer service experience is preferred.

Responsibilities

Push passengers in wheelchairs to and from their arrival or departure gates.
Safely roll customer-occupied wheelchairs down jet bridges.
Ensure wheelchair brakes are in place before allowing passengers to exit the wheelchair.
Assist passengers with luggage and help move it to vehicles, taxi stands, parking shuttle stations, and rental car stations.
Ask each passenger safety and security questions and communicate effectively and clearly.
Complete necessary wheelchair or incident reports.
Follow dispatcher gate orders.
Maintain a friendly, positive attitude and attend to passengers’ individual needs, including addressing problems, questions, or concerns.
Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities.
Exceed customer service standards.
Carry out other duties as assigned.