Airline Wheelchair Assistant

SP Plus•Hebron, KY

1d•Onsite

About The Position

A Wheelchair Assistant works at an airport facility, helping passengers traveling in wheelchairs move through the airport and assisting with luggage. The role includes pushing passengers to and from arrival and departure gates, safely guiding occupied wheelchairs down jet bridges, and helping passengers move luggage to vehicles, taxi stands, parking shuttles, and rental car stations. Assistants are expected to communicate clearly, ask passengers safety and security questions, maintain a friendly and positive attitude, and respond attentively to each passenger’s individual needs. This is a physically demanding position requiring on-the-job security training and the ability to obtain applicable airport security badges. Employees follow dispatcher gate orders, ensure wheelchair brakes are engaged before passengers exit wheelchairs, complete required wheelchair or incident reports, and maintain professional relationships with coworkers, supervisors, managers, airline employees, and airport authorities. Employees must meet the company’s appearance guidelines, including wearing an approved uniform and presenting a professional image.

Requirements

Must be at least 18 years of age.
Must be authorized to work in the United States.
Must be able to clear a background check and drug screen.
Must be able to lift up to 75 pounds and push a loaded wheelchair weighing up to 300 pounds up and down inclines throughout the shift.
Must be able to lift passengers from a wheelchair to a seat on an airplane.
Must have strong verbal and written communication skills, using appropriate grammar, tone, and pronunciation to communicate effectively with internal and external customers.
Must complete required training, including airport compliance training.
Must be able to obtain an airport badge and receive applicable airport security training.
Must meet the physical demands of the role, including frequent standing, walking, sitting, reaching, climbing, balancing, stooping, kneeling, crouching, twisting, turning, stretching, and bending, and moving at a relatively quick pace.
Must have close vision, peripheral vision, and the ability to adjust focus.
Must comply with the company’s appearance guidelines, including restrictions on visible tattoos and body piercings and wearing an approved uniform.

Nice To Haves

Customer service experience.

Responsibilities

Push wheelchair passengers to and from their arrival and departure gates.
Safely roll customer-occupied wheelchairs down jet bridges.
Ensure wheelchair brakes are in place before allowing passengers to exit wheelchairs.
Assist passengers with moving luggage to vehicles, taxi stands, parking shuttle stations, and rental car stations.
Communicate clearly and ask passengers safety and security questions.
Follow dispatcher gate orders.
Complete necessary wheelchair or incident reports.
Attend to passengers’ individual needs and assist with problems, questions, or concerns.
Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities.
Exceed customer service standards.
Carry out other duties as assigned.
Wear clean, well-maintained approved uniforms and comply with company appearance guidelines.