Airline Wheelchair Assistant

SP Plus • Norfolk, VA

7d • Onsite

About The Position

A Wheelchair Assistant works at an airport facility, helping passengers who travel in wheelchairs. The role includes escorting passengers between arrival or departure gates and assisting with luggage as they travel to vehicles, taxi stands, parking shuttles, and rental car stations. Assistants provide attentive, friendly customer service and communicate clearly while addressing each passenger’s individual needs.

This physically demanding position requires on-the-job security training and the ability to obtain applicable airport security badges. Employees follow dispatcher gate orders, use wheelchair safety procedures, complete necessary wheelchair or incident reports, and maintain professional relationships with passengers, coworkers, supervisors, airline employees, and airport authorities. Employees must meet the company’s appearance guidelines, including wearing a clean, approved uniform and ensuring tattoos are covered. The stated pay is $15.00 per hour. Eligible employees may participate in the company’s benefits plans.

Requirements

• Must be at least 18 years of age.
• Must be authorized to work in the United States.
• Must be able to clear a background check and drug screen.
• Must be able to lift up to 75 pounds regularly and push a loaded wheelchair weighing up to 300 pounds up and down inclines throughout the shift.
• Must be able to lift passengers from a wheelchair to a seat on a plane.
• Must complete all required training, including airport compliance training.
• Must be able to obtain an airport badge.
• Must be able to communicate effectively with customers and coworkers.
• Must be able to perform frequent physical activities including sitting, reaching, standing, walking, climbing, balancing, stooping, kneeling, crouching, twisting, turning, stretching, and bending.
• Must be able to move in a relatively quick manner.
• Must have close and peripheral vision and the ability to adjust focus.
• Must follow the company’s appearance guidelines, including covering tattoos and wearing an approved uniform.

Nice To Haves

• Customer service experience is preferred.

Responsibilities

• Push passengers in wheelchairs to and from their arrival and departure gates.
• Safely roll customer-occupied wheelchairs down jet bridges and ensure wheelchair brakes are in place before passengers exit the wheelchair.
• Assist passengers with luggage as they travel to vehicles, taxi stands, parking shuttle stations, and rental car stations.
• Communicate clearly and ask each passenger the required safety and security questions.
• Follow dispatcher gate orders.
• Complete necessary wheelchair or incident reports.
• Attend to passengers’ individual needs and assist with problems, questions, or concerns.
• Maintain a friendly, positive attitude and exceed customer service standards.
• Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities.
• Carry out other duties as assigned.
• Wear clean, well-maintained approved uniforms and comply with company appearance guidelines.

Benefits

• Eligible employees may participate in medical, dental, and vision plans.
• Flexible spending accounts are available to eligible employees.
• Long- and short-term disability insurance is available to eligible employees.
• Life insurance and accident insurance are available to eligible employees.
• 401(k) plan is available to eligible employees.
• Paid time off is available to eligible employees.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed