Airline Wheelchair Assistant

Metropolis Technologies•Kenner, LA

8d•Onsite

About The Position

A Wheelchair Assistant works at an airport facility, assisting passengers who travel in wheelchairs. The role includes pushing passengers to and from arrival and departure gates, safely navigating occupied wheelchairs down jet bridges, and helping passengers with luggage as they travel to vehicles, taxi stands, parking shuttles, and rental car stations. Assistants must communicate clearly, ask passengers safety and security questions, and remain friendly, attentive, and responsive to each passenger’s individual needs. This is a physically demanding position. Employees must complete on-the-job security and other required training and be able to obtain applicable airport security badges. Employees are expected to maintain a professional appearance and wear clean, approved uniforms while on shift. The role is based at an airport in Kenner, Louisiana.

Requirements

Must be at least 18 years of age.
Must be authorized to work in the United States.
Must be able to clear a background check and drug screen.
Must be able to lift up to 75 pounds and push a loaded wheelchair weighing up to 300 pounds up and down inclines throughout the shift.
Must be able to lift passengers from wheelchairs to airplane seats.
Must complete all required training, including airport compliance training.
Must be able to obtain an airport badge.
Strong verbal and written communication skills, using appropriate grammar, tone, and pronunciation to communicate effectively with internal and external customers.
Must meet the company’s appearance and uniform guidelines, including wearing clean, well-maintained approved uniforms and having no visible tattoos or body piercings.
Must be able to perform frequent bending, twisting, turning, stretching, climbing, balancing, stooping, kneeling, and crouching, as well as standing, walking, sitting, and reaching.
Must be able to move at a relatively quick pace and regularly lift and move up to 75 pounds.
Must have close and peripheral vision and the ability to adjust focus.

Nice To Haves

Experience in customer service.

Responsibilities

Push wheelchair passengers to and from airport gates.
Safely roll customer-occupied wheelchairs down jet bridges and ensure wheelchair brakes are engaged before passengers exit the chair.
Assist passengers with moving luggage to vehicles, taxi stands, parking shuttle stations, and rental car stations.
Communicate clearly with passengers and ask required safety and security questions.
Complete necessary wheelchair or incident reports.
Follow dispatcher gate orders.
Attend to passengers’ individual needs and assist with problems, questions, or concerns.
Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities.
Meet or exceed customer service standards.
Carry out other duties as assigned.