Airline Wheelchair Supervisor

Metropolis Technologies•Norfolk, VA

8d•Onsite

About The Position

The Airline Wheelchair Supervisor works at an airport facility and oversees wheelchair operations, ensuring passengers who need assistance receive service that exceeds expectations. The role may also involve pushing passengers to and from arrival and departure gates and helping them move luggage to vehicles, taxi stands, parking shuttles, and rental car stations. It is a hands-on, physically demanding position that requires on-the-job security training and the ability to obtain applicable airport security badges. Employees are expected to provide attentive, professional customer service and maintain a business-like appearance in accordance with company uniform and grooming standards.

Requirements

Must be at least 18 years of age.
Must be authorized to work in the United States.
Must be able to clear a background check and drug screen.
At least one year of supervisory experience.
Must be able to lift up to 75 pounds and push a loaded wheelchair weighing up to 300 pounds up and down inclines throughout the shift.
Strong verbal and written communication skills, including appropriate grammar, tone, and pronunciation.
Must complete all required training, including airport compliance training.
Must be able to obtain an airport badge.
Must meet the physical demands of the role, including frequent standing, walking, sitting, reaching, climbing, balancing, stooping, kneeling, crouching, twisting, turning, stretching, bending, and moving at a relatively quick pace.
Must have close and peripheral vision and the ability to adjust focus.
Must follow company grooming and appearance standards, including covering tattoos and wearing approved uniforms.

Nice To Haves

Airline experience preferred.

Responsibilities

Oversee wheelchair operations and ensure passengers requiring assistance receive service that exceeds expectations.
Push passengers in wheelchairs to and from gates and safely down jet bridges.
Ensure wheelchair brakes are engaged before passengers exit the wheelchair.
Assist passengers with luggage and transport it to vehicles, taxi stands, parking shuttle stations, and rental car stations.
Ask passengers safety and security questions and communicate clearly and effectively.
Complete necessary wheelchair or incident reports.
Follow dispatcher gate orders.
Address passenger problems, questions, and concerns while maintaining a friendly, positive, and attentive attitude.
Maintain professional working relationships with employees, supervisors, managers, airline employees, and airport authorities.
Exceed customer service standards and carry out other duties as assigned.
Wear clean, well-maintained approved uniforms and follow company appearance guidelines.