Airline Wheelchair Supervisor

SP Plus•Norfolk, VA

7d•Onsite

About The Position

The Airline Wheelchair Supervisor oversees the wheelchair operation at an airport facility and helps ensure passengers requiring assistance receive service that exceeds expectations. The position may include hands-on wheelchair assistance, transporting passengers to and from airport gates, and helping them move luggage to vehicles, taxi stands, parking shuttles, and rental car stations. The role requires clear communication, attention to each passenger’s individual needs, and a friendly, positive, professional attitude. This physically demanding position requires on-the-job security training and the ability to obtain applicable airport security badges. Employees must follow dispatcher gate orders, ask passengers safety and security questions, operate wheelchairs safely, and complete necessary wheelchair or incident reports. Employees are expected to maintain professional relationships with colleagues, supervisors, managers, airline employees, and airport authorities, and to meet customer-service standards. Employees must present a professional business-like appearance and wear clean, approved uniforms while on shift. The company’s appearance guidelines prohibit visible tattoos and body piercings; tattoos must be covered by the uniform or another means agreed upon by management. The role also requires frequent movement and the ability to lift and move up to 75 pounds regularly.

Requirements

Must be at least 18 years of age.
Must be authorized to work in the United States.
Must be able to clear a background check and drug screen.
At least one year of supervisory experience.
Must be able to lift up to 75 pounds and push a loaded wheelchair weighing up to 300 pounds up and down inclines throughout the shift.
Strong verbal and written communication skills, including appropriate grammar, tone, and pronunciation when communicating with internal and external customers.
Must complete required training, including airport compliance training.
Must be able to obtain an airport badge.
Must be able to use hands and fingers; communicate with customers and fellow employees; sit, reach, stand, walk, climb, balance, stoop, kneel, crouch, twist, turn, stretch, and bend frequently; and move relatively quickly.
Must have close vision, peripheral vision, and the ability to adjust focus.
Must comply with appearance guidelines, including wearing clean, approved uniforms and covering tattoos; visible tattoos and body piercings are not allowed.

Nice To Haves

Airline experience preferred.

Responsibilities

Oversee the airport wheelchair operation and ensure passengers requiring assistance receive service that exceeds expectations.
Push wheelchair passengers to and from gates and safely roll occupied wheelchairs down jet bridges.
Assist passengers with moving luggage to vehicles, taxi stands, parking shuttle stations, and rental car stations.
Communicate clearly and effectively with passengers and ask required safety and security questions.
Ensure wheelchair brakes are in place before allowing passengers to exit the wheelchair.
Complete necessary wheelchair or incident reports.
Follow dispatcher gate orders.
Attend to passengers’ individual needs and assist with problems, questions, or concerns.
Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities.
Exceed customer-service standards and carry out other duties as assigned.
Complete required training, including airport compliance training.