Airline Wheelchair Assistant

SP Plus•Kenner, LA

7d•Onsite

About The Position

A Wheelchair Assistant works at an airport facility, assisting passengers who travel in wheelchairs. The role includes transporting passengers between gates and helping move their luggage to vehicles, taxi stands, parking shuttles, and rental car stations. Assistants must communicate clearly, maintain a friendly and professional attitude, and attend to passengers’ individual needs. The position is physically demanding and requires on-the-job security training and the ability to obtain applicable airport security badges. Employees are expected to maintain a professional appearance, wear clean and approved uniforms, and follow appearance guidelines. The role involves frequent movement and physical activity, including lifting and moving up to 75 pounds regularly, and requires close and peripheral vision and the ability to adjust focus.

Requirements

Must be at least 18 years of age.
Must be authorized to work in the United States.
Must be able to pass a background check and drug screen.
Must be able to lift up to 75 pounds and push a loaded wheelchair weighing up to 300 pounds up and down inclines throughout the shift.
Must be able to lift passengers from a wheelchair to a seat on an airplane.
Must have strong verbal and written communication skills, using appropriate grammar, tone, and pronunciation.
Must be able to obtain an airport badge.
Must complete all required training, including airport compliance training.
Must meet appearance guidelines, including wearing clean, approved uniforms and complying with restrictions on visible tattoos and body piercings.
Must be able to use hands and fingers, communicate with customers and coworkers, and frequently sit, reach, stand, walk, climb, balance, stoop, kneel, crouch, twist, turn, stretch, and bend.
Must be able to move in a relatively quick manner.
Must have close vision, peripheral vision, and the ability to adjust focus.

Nice To Haves

Customer service experience is preferred.

Responsibilities

Push wheelchair passengers to and from their arrival and departure gates.
Safely roll customer-occupied wheelchairs down jet bridges.
Ensure wheelchair brakes are in place before passengers exit the wheelchair.
Assist passengers with moving luggage to vehicles, taxi stands, parking shuttle stations, and rental car stations.
Ask passengers safety and security questions.
Complete necessary wheelchair or incident reports.
Follow dispatcher gate orders.
Assist passengers with problems, questions, or concerns while attending to their individual needs.
Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities.
Exceed customer service standards.
Complete required training, including airport compliance training.
Carry out other duties as assigned.