Airline Wheelchair Assistant

Metropolis Technologies•Norfolk, VA

8d•Onsite

About The Position

Bags, a Metropolis company, is hiring a Wheelchair Assistant to work at an airport facility and assist passengers traveling in wheelchairs. The role involves escorting passengers to and from their arrival or departure gates, helping with luggage and transfers to vehicles and airport transportation, and providing attentive, professional customer service. The position is physically demanding and requires on-the-job security training and the ability to obtain applicable airport security badges. Employees must follow airport compliance requirements and company appearance guidelines, including wearing a clean, approved uniform and maintaining a professional appearance.

Requirements

Must be at least 18 years of age.
Must be authorized to work in the United States.
Must be able to clear a background check and drug screen.
Must be able to lift up to 75 pounds and push a loaded wheelchair weighing up to 300 pounds up and down inclines throughout the shift.
Must be able to lift passengers from a wheelchair to an airplane seat.
Must complete all required training, including airport compliance training.
Must be able to obtain an airport badge.
Strong verbal and written communication skills, using appropriate grammar, tone, and pronunciation to communicate effectively with internal and external customers.
Must meet the physical demands of the role, including frequent standing, walking, reaching, climbing, balancing, stooping, kneeling, crouching, twisting, turning, stretching, and bending, and be able to move relatively quickly.
Must have close and peripheral vision and the ability to adjust focus.
Must comply with company appearance guidelines, including wearing a clean, well-maintained approved uniform on shift and covering visible tattoos.

Nice To Haves

Customer service experience is preferred.

Responsibilities

Push passengers in wheelchairs to and from gates.
Safely roll customer-occupied wheelchairs down the jet bridge.
Ensure wheelchair brakes are engaged before passengers exit the wheelchair.
Assist passengers with luggage and movement to vehicles, taxi stands, parking shuttles, and rental car stations.
Ask passengers required safety and security questions and communicate clearly and effectively.
Complete necessary wheelchair or incident reports.
Follow dispatcher gate orders.
Attend to passengers’ individual needs and assist with problems, questions, or concerns.
Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities.
Exceed customer service standards.
Carry out other duties as assigned.