Airline Wheelchair Assistant

Metropolis Technologies•Billings, MT

2d•Onsite

About The Position

A Wheelchair Assistant works at an airport facility, assisting passengers who travel in wheelchairs. The role involves transporting passengers between gates, safely moving occupied wheelchairs down jet bridges, and helping passengers move luggage to vehicles, taxi stands, parking shuttles, and rental car stations. Assistants must communicate clearly, ask passengers required safety and security questions, and remain attentive to each passenger’s individual needs. The position is physically demanding and requires on-the-job security training and the ability to obtain applicable airport security badges. Employees are expected to maintain professional working relationships with coworkers, supervisors, managers, airline employees, and airport authorities, and to exceed customer service standards. Employees must present a professional business-like image and wear clean, approved uniforms while on shift. The posted hourly rate is $15.50, with eligibility to earn tips in addition.

Requirements

Must be at least 18 years of age.
Must be authorized to work in the United States.
Must be able to clear a background check and drug screen.
Must be able to lift up to 75 pounds and push a loaded wheelchair weighing up to 300 pounds up and down inclines throughout the shift.
Must be able to lift passengers from a wheelchair to a seat on an airplane.
Must have strong verbal and written communication skills, including appropriate grammar, tone, and pronunciation for communicating with internal and external customers.
Must complete all required training, including airport compliance training.
Must be able to obtain an airport badge.
Must meet the physical demands of frequent standing, walking, sitting, reaching, climbing, balancing, stooping, kneeling, crouching, twisting, turning, stretching, bending, and moving relatively quickly; must have close and peripheral vision and the ability to adjust focus.
Must wear clean, well-maintained approved uniforms on shift and follow appearance requirements, including covering tattoos and not wearing visible body piercings.

Nice To Haves

Customer service experience preferred.

Responsibilities

Push wheelchair passengers to and from their gates.
Safely roll customer-occupied wheelchairs down jet bridges.
Ensure wheelchair brakes are set before allowing passengers to exit wheelchairs.
Assist passengers with luggage to vehicles, taxi stands, parking shuttle stations, and rental car stations.
Ask passengers required safety and security questions and communicate clearly and effectively.
Complete necessary wheelchair or incident reports.
Follow dispatcher gate orders.
Assist passengers with problems, questions, or concerns while maintaining a friendly, positive, and attentive manner.
Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities.
Exceed customer service standards.
Carry out other duties as assigned.