Airline Wheelchair Assistant

SP Plus•Kenner, LA

1d•Onsite

About The Position

A Wheelchair Assistant works at an airport facility, assisting passengers who travel in wheelchairs. The role involves escorting passengers between arrival and departure gates and helping move their luggage to vehicles, taxi stands, parking shuttles, and rental car stations. Assistants are expected to communicate clearly, ask passengers safety and security questions, and remain friendly, attentive, and responsive to each passenger’s individual needs. This is a physically demanding position requiring on-the-job security training and the ability to obtain all applicable airport security badges. Employees must follow dispatcher gate orders, maintain professional relationships with colleagues and airport personnel, and meet customer service standards. Employees are also expected to follow company appearance guidelines, including wearing an approved, clean, well-maintained uniform and ensuring tattoos are covered.

Requirements

Must be at least 18 years of age.
Must be authorized to work in the United States.
Must be able to clear a background check and drug screen.
Must be able to lift up to 75 pounds and push a loaded wheelchair weighing up to 300 pounds up and down inclines throughout the shift.
Must be able to lift passengers from a wheelchair to a seat on a plane.
Must have strong verbal and written communication skills, using appropriate grammar, tone, and pronunciation to communicate effectively with internal and external customers.
Must complete all required training, including airport compliance training.
Must be able to obtain an airport security badge.
Must be able to perform physical tasks including frequent lifting, moving, twisting, turning, stretching, bending, climbing, balancing, stooping, kneeling, and crouching, as well as sitting, standing, walking, and reaching.
Must be able to move in a relatively quick manner.
Must have close vision, peripheral vision, and the ability to adjust focus.
Must comply with appearance guidelines, including wearing an approved uniform and covering tattoos.

Nice To Haves

Experience in customer service is preferred.

Responsibilities

Push wheelchair passengers to and from their gates.
Safely roll customer-occupied wheelchairs down the jet bridge.
Ensure wheelchair brakes are in place before allowing passengers to exit the wheelchair.
Assist passengers with luggage and help them move it to vehicles, taxi stands, parking shuttle stations, and rental car stations.
Lift passengers from wheelchairs to seats on planes when needed.
Ask each passenger safety and security questions and communicate effectively and clearly.
Complete necessary wheelchair or incident reports.
Follow dispatcher gate orders.
Assist passengers with problems, questions, or concerns while maintaining a friendly and positive attitude.
Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities.
Exceed customer service standards.
Carry out other duties as assigned.
Complete required training, including airport compliance training.
Follow company appearance and uniform guidelines.