Airline Wheelchair Assistant

SP Plus•Billings, MT

1d•Onsite

About The Position

A Wheelchair Assistant works at an airport facility, providing assistance to passengers traveling in wheelchairs. The role includes transporting passengers to and from arrival and departure gates and helping them move luggage to vehicles, taxi stands, parking shuttle stations, and rental car stations. Assistants are expected to communicate clearly, ask passengers safety and security questions, and maintain a friendly, positive, attentive, and professional approach to each passenger’s individual needs. This is a physically demanding position requiring on-the-job security training and the ability to obtain applicable airport security badges. Employees are expected to present a professional, business-like image and follow company appearance standards. Approved uniforms must be clean and well-maintained. Tattoos must be covered by the uniform or another means agreed upon by management; visible tattoos and body piercings are not allowed. A well-maintained mustache, beard, or goatee is permitted for male employees. Additional appearance requirements may be specified by management. The position is based in Billings, Montana. Compensation is $15.50 per hour, plus eligibility to earn tips.

Requirements

Must be at least 18 years of age.
Must be authorized to work in the United States.
Must be able to clear a background check and drug screen.
Must be able to lift up to 75 pounds and push a loaded wheelchair weighing up to 300 pounds up and down inclines throughout the shift.
Must be able to lift passengers from a wheelchair to a seat on the plane.
Must complete all required training, including airport compliance training.
Must be able to obtain an airport badge.
Must be able to communicate effectively in writing and verbally, using appropriate grammar, tone, and pronunciation.
Must meet the physical demands of the job, including frequent standing, walking, sitting, reaching, climbing, balancing, stooping, kneeling, crouching, twisting, turning, stretching, bending, and moving quickly.
Must have close and peripheral vision and the ability to adjust focus.
Must follow the specified professional appearance and uniform standards.

Nice To Haves

Experience in customer service.

Responsibilities

Push wheelchair passengers to and from airport gates.
Safely roll customer-occupied wheelchairs down jet bridges.
Ensure wheelchair brakes are in place before allowing passengers to exit the wheelchair.
Assist passengers with moving luggage to vehicles, taxi stands, parking shuttle stations, and rental car stations.
Communicate clearly and ask each passenger the required safety and security questions.
Complete necessary wheelchair or incident reports.
Follow dispatcher gate orders.
Assist passengers with problems, questions, or concerns while remaining attentive to their individual needs.
Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities.
Exceed customer service standards.
Carry out other duties as assigned.
Follow company appearance and uniform guidelines.