Airline Wheelchair Supervisor
About The Position
A Wheelchair Supervisor works at an airport facility and oversees the wheelchair operation, ensuring passengers who require assistance receive service that exceeds expectations. The role may also involve pushing passengers in wheelchairs to and from gates and helping them move luggage to vehicles, taxi stands, parking shuttles, and rental car stations. Employees are expected to communicate clearly, ask passengers safety and security questions, and remain friendly, positive, and attentive to individual needs. This hands-on position is physically demanding and requires on-the-job security training and the ability to obtain applicable airport security badges. Employees must follow professional appearance and uniform guidelines, maintain effective working relationships with colleagues and airport partners, and carry out other duties as assigned.
Requirements
- Must be at least 18 years of age.
- Must be authorized to work in the United States.
- Must be able to clear a background check and drug screen.
- At least one year of supervisory experience.
- Must complete required training, including airport compliance training.
- Must be able to obtain an airport badge.
- Must be able to lift up to 75 pounds and push a loaded wheelchair weighing up to 300 pounds up and down inclines throughout the shift.
- Strong verbal and written communication skills, including appropriate grammar, tone, and pronunciation for communicating with internal and external customers.
- Ability to meet the stated physical demands, including frequent standing, walking, sitting, reaching, climbing, balancing, stooping, kneeling, crouching, twisting, turning, stretching, and bending; moving quickly; and using close and peripheral vision and adjusting focus.
- Must comply with professional appearance, grooming, hygiene, and uniform standards; visible tattoos and body piercings are not allowed, and tattoos must be covered as specified.
Nice To Haves
- Airline experience preferred.
Responsibilities
- Oversee the wheelchair operation and ensure passengers requiring assistance receive service that exceeds expectations.
- Push passengers in wheelchairs to and from airport gates and safely down jet bridges.
- Assist passengers with luggage to vehicles, taxi stands, parking shuttle stations, and rental car stations.
- Ensure wheelchair brakes are engaged before passengers exit the wheelchair.
- Ask passengers safety and security questions and communicate clearly and effectively.
- Complete necessary wheelchair or incident reports.
- Follow dispatcher gate orders.
- Assist passengers with problems, questions, or concerns while maintaining a friendly, positive, and attentive approach.
- Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities.
- Exceed customer service standards.
- Carry out other duties as assigned.
- Wear clean, well-maintained approved uniforms and comply with appearance guidelines.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
