Airline Wheelchair Supervisor

SP Plus•Kenner, LA

1d•Onsite

About The Position

The Airline Wheelchair Supervisor works at an airport facility and oversees wheelchair operations, ensuring passengers who need assistance receive service that exceeds expectations. The role may also involve pushing passengers in wheelchairs to and from arrival and departure gates and helping them move luggage to vehicles, taxi stands, parking shuttles, and rental car stations. This hands-on position requires a friendly, attentive, and professional approach to passengers’ individual needs, effective communication, on-the-job security training, and the ability to obtain applicable airport security badges. Employees are expected to maintain a professional business-like appearance and wear clean, approved uniforms while on shift. Appearance must comply with company standards, including covering tattoos and following management’s additional requirements. The position is physically demanding and involves frequent movement, lifting, and assisting passengers throughout the airport.

Requirements

Must be at least 18 years of age.
Must be authorized to work in the United States.
Must be able to clear a background check and drug screen.
At least one year of supervisory experience.
Must be able to lift up to 75 pounds and push a loaded wheelchair weighing up to 300 pounds up and down inclines throughout the shift.
Strong verbal and written communication skills, including appropriate grammar, tone, and pronunciation for communicating with internal and external customers.
Must complete all required training, including airport compliance training.
Must be able to obtain an airport badge.
Must be able to complete on-the-job security training and obtain all applicable airport security badges.
Must meet company appearance and uniform standards; tattoos must be covered, and visible tattoos or body piercings are not allowed.
Regular use of hands and fingers and ability to communicate with customers and fellow employees.
Ability to sit, reach with hands and arms, stand, walk, climb, balance, stoop, kneel, crouch, twist, turn, stretch, and bend as required.
Ability to move at a relatively quick pace.
Close vision, peripheral vision, and ability to adjust focus.

Nice To Haves

Airline experience.

Responsibilities

Oversee wheelchair operations at the airport facility.
Assist passengers who need wheelchair service in a manner that exceeds expectations.
Push passengers in wheelchairs to and from airport gates, including safely rolling occupied wheelchairs down jet bridges.
Assist passengers with luggage to vehicles, taxi stands, parking shuttle stations, and rental car stations.
Communicate clearly and ask passengers the required safety and security questions.
Ensure wheelchair brakes are engaged before allowing passengers to exit the wheelchair.
Complete necessary wheelchair or incident reports.
Follow dispatcher gate orders.
Maintain a friendly, positive, and attentive approach and assist passengers with problems, questions, or concerns.
Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities.
Exceed customer service standards.
Carry out other duties as assigned.
Wear clean, well-maintained, approved uniforms and comply with company appearance standards.