Airline Wheelchair Supervisor

Metropolis Technologies•Kenner, LA

3d•Onsite

About The Position

The Airline Wheelchair Supervisor works at an airport facility and oversees wheelchair operations, ensuring passengers who need assistance receive service that exceeds expectations. The role may also involve pushing passengers in wheelchairs to and from their gates and helping them move luggage to vehicles, taxi stands, parking shuttles, and rental car stations. The position requires clear and effective communication, asking passengers safety and security questions, and maintaining a friendly, positive, and attentive approach to individual passenger needs. This hands-on role is physically demanding and requires on-the-job security training and the ability to obtain applicable airport security badges. Employees must present a professional, business-like appearance and wear clean, approved uniforms while on shift. Grooming and appearance must follow company standards, including restrictions on visible tattoos and body piercings and additional requirements specified by management.

Requirements

Must be at least 18 years of age.
Must be authorized to work in the United States.
Must be able to clear a background check and drug screen.
At least one year of supervisory experience.
Must be able to lift up to 75 pounds and push a loaded wheelchair weighing up to 300 pounds up and down inclines throughout the shift.
Strong verbal and written communication skills, including appropriate grammar, tone, and pronunciation for communicating with internal and external customers.
Must complete all required training, including airport compliance training.
Must be able to obtain an airport badge.
Must meet company appearance standards, including wearing clean, approved uniforms on shift and following requirements concerning tattoos, body piercings, grooming, and personal hygiene.
Must be able to use hands and fingers and communicate with customers and fellow employees.
Must be able to sit, reach, stand, walk, climb, balance, stoop, kneel, crouch, twist, turn, stretch, and bend frequently, and move in a relatively quick manner.
Must have close and peripheral vision and the ability to adjust focus.

Nice To Haves

Airline experience preferred.

Responsibilities

Oversee wheelchair operations at the airport facility and ensure passengers requiring assistance receive service that exceeds expectations.
Push wheelchair passengers to and from gates and safely roll occupied wheelchairs down jet bridges.
Ensure wheelchair brakes are in place before allowing passengers to exit wheelchairs.
Assist passengers with luggage and help transport it to vehicles, taxi stands, parking shuttle stations, and rental car stations, as needed.
Communicate clearly and effectively, including asking passengers safety and security questions.
Complete necessary wheelchair or incident reports.
Follow dispatcher gate orders.
Assist passengers with problems, questions, or concerns while maintaining a friendly, positive, and attentive attitude.
Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities.
Exceed customer service standards.
Complete other duties as assigned.
Follow company appearance and uniform guidelines.