Airline Wheelchair Supervisor

SP Plus•Eglin Afb, FL

2d•Onsite

About The Position

The Airline Wheelchair Supervisor oversees airport wheelchair operations and ensures passengers who need assistance receive service that exceeds expectations. The role may also involve pushing passengers in wheelchairs to and from gates and helping them move luggage to vehicles, taxi stands, parking shuttles, or rental car stations. This hands-on position requires clear communication, attention to passengers’ individual needs, and the ability to complete required on-the-job security training and obtain applicable airport security badges.

Requirements

Must be at least 18 years of age.
Must be authorized to work in the United States.
Must be able to clear a background check and drug screen.
At least one year of supervisory experience.
Must be able to lift up to 75 pounds and push a loaded wheelchair weighing up to 300 pounds up and down inclines throughout the shift.
Strong verbal and written communication skills, using appropriate grammar, tone, and pronunciation.
Must complete all required training, including airport compliance training.
Must be able to obtain an airport badge.
Must meet appearance guidelines, including wearing clean, well-maintained approved uniforms while on shift; visible tattoos and body piercings are not allowed, and tattoos must be covered as specified.
Must be able to use hands and fingers and communicate with customers and fellow employees.
Must be able to sit, reach, stand, walk, climb, balance, stoop, kneel, crouch, twist, turn, stretch, and bend.
Must be able to move in a relatively quick manner.
Must have close vision, peripheral vision, and the ability to adjust focus.

Nice To Haves

Airline experience preferred.

Responsibilities

Oversee wheelchair operations and ensure passengers requiring assistance receive service that exceeds expectations.
Push wheelchair passengers to and from gates.
Safely roll customer-occupied wheelchairs down jet bridges.
Ensure wheelchair brakes are engaged before passengers exit the wheelchair.
Ask passengers required safety and security questions.
Assist passengers with luggage and with problems, questions, or concerns.
Complete necessary wheelchair or incident reports.
Follow dispatcher gate orders.
Maintain a friendly, positive attitude and professional working relationships with employees, supervisors, managers, airline employees, and airport authorities.
Exceed customer service standards.
Carry out other duties as assigned.