Airline Wheelchair Assistant

Metropolis Technologies•Kenner, LA

3d•Onsite

About The Position

Bags, a Metropolis company, provides airport mobility services designed to make travel easier, including assistance for passengers traveling in wheelchairs. The Wheelchair Assistant works at an airport, helping passengers travel between arrival and departure gates and assisting with luggage as needed. The role requires attentive, courteous customer service, clear communication, airport security training, and the ability to obtain applicable airport security badges. It is physically demanding and includes safely moving passengers in wheelchairs and assisting passengers from wheelchairs to aircraft seats. Employees must present a professional, business-like appearance and wear clean, approved uniforms while on shift. Grooming and personal hygiene must meet company standards; visible tattoos and body piercings are not allowed, and tattoos must be covered as specified. Additional appearance requirements may be set by management. The role is located in Kenner, Louisiana.

Requirements

Must be at least 18 years of age.
Must be authorized to work in the United States.
Must be able to clear a background check and drug screen.
Must be able to lift up to 75 pounds and push a loaded wheelchair weighing up to 300 pounds up and down inclines throughout the shift.
Must be able to lift passengers from a wheelchair to a seat on the plane.
Must complete all required training, including airport compliance training.
Must be able to obtain an airport badge and applicable airport security badges.
Must communicate clearly and effectively, using appropriate grammar, tone, and pronunciation with internal and external customers.
Must meet the physical demands of the role, including frequent standing, walking, sitting, reaching, climbing, balancing, stooping, kneeling, crouching, twisting, turning, stretching, and bending; regular lifting and moving of up to 75 pounds; and moving relatively quickly.
Must have close and peripheral vision and the ability to adjust focus.
Must follow company appearance guidelines, including wearing a clean, approved uniform and covering tattoos as required.

Nice To Haves

Experience in customer service.

Responsibilities

Push passengers in wheelchairs to and from their arrival and departure gates.
Roll customer-occupied wheelchairs safely down the jet bridge.
Ensure wheelchair brakes are in place before allowing passengers to exit the wheelchair.
Assist passengers with luggage and movement to vehicles, taxi stands, parking shuttle stations, and rental car stations.
Ask passengers the required safety and security questions.
Complete necessary wheelchair or incident reports.
Follow dispatcher gate orders.
Assist passengers with problems, questions, or concerns while maintaining a friendly and attentive attitude.
Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities.
Exceed customer service standards.
Carry out other duties as assigned.