About the position
The job overview for this role involves addressing general inquiries about eFishery through various communication channels, such as phone, messages, and social media. The main focus is on providing accurate and comprehensive information to customers, handling complaints, and offering suitable solutions within specified timeframes. Additionally, the role requires recording customer interactions, maintaining communication with internal teams, and nurturing a sustainable relationship with customers through open and interactive communication.
Responsibilities
- Addressing general inquiries about eFishery via phone, messages, or social media
- Providing accurate, valid, and comprehensive information using appropriate methods/tools
- Handling customer complaints and offering suitable solutions and alternatives within specified timeframes
- Recording customer interactions and processing and archiving documents as necessary
- Establishing and nurturing a sustainable relationship and trust with eFishery customers through open and interactive communication to achieve satisfaction
- Maintaining communication and collaboration with all internal teams to efficiently resolve issues
Requirements
- Address general inquiries about eFishery via phone, messages, or social media
- Provide accurate, valid, and comprehensive information using appropriate methods/tools
- Handle customer complaints and offer suitable solutions within specified timeframes
- Record customer interactions and process necessary documents
- Establish and nurture a sustainable relationship and trust with eFishery customers through open and interactive communication
- Maintain communication and collaboration with internal teams to efficiently resolve issues
Benefits
- Communication and collaboration with internal teams
- Efficient issue resolution
- Strong problem-solving skills
- Proficiency in using standard work tools (Office or Google tools, CRX or CRM)
- Knowledge and skills in data management
- Effective communication skills
- Organizational skills
- Adaptability
- Interpersonal skills
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eFishery
eFishery is an agtech company that offers an integrated feeding solution for fish and shrimp farming.
Company Overview
eFishery is an agtech company that offers an integrated feeding solution for fish and shrimp farming.
Benefits
- Significant experience in leading the delivery of Business Intelligence solutions in a Technology company
- Demonstrated ability to partner, present, and collaborate effectively with senior stakeholders to establish strong professional relationships and influence outcomes
- SQL skills and knowledge of modern Business Intelligence tools
- Comprehensive knowledge of scaled agile ways of working and DevOps practices
- Demonstrated ability to lead, coach and empower people to develop individual and team potential
- Knowledge of industry trends and technological developments in data management
- Excellent verbal and written communication skills, capable of communicating with audiences at all levels with clarity, impact, and influence
- Being self-motivated, results orientated and driven to improve business processes & product developments
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