Administrative Network Technical Program Manager

The Technical Program Manager will be responsible for delivering a range of Network and Audio-Visual products, including conference rooms, wireless deployments, and Managed Network Environments. They will oversee program progress and performance, manage and resolve program-level issues, and facilitate coordination to bring programs to completion. The ideal candidate should have a comprehensive understanding of AV & Network products and processes, be able to anticipate risks and mitigate them, and effectively communicate with non-tech customers. This role can be fully remote after initial training. EOS IT Solutions is an equal opportunity employer.

• Deliver a full range of Network and Audio-Visual (AV) products including conference rooms, presentation rooms, training rooms, wireless deployments, mobile builds, IDF expansions, and Managed Network Environments to the highest quality standards with minimal supervision.
• Manage and resolve program-level issues to eliminate blockers and minimize impact to customer. Escalations are routed through to the Tech Consultant as necessary.
• Track progress and performance of all in-scope programs to ensure timelines are met, risks are known, issues are being resolved by the relevant teams, and scope changes and financial impacts are known and tracked.
• Shepherd teams and facilitate coordination to bring the programs to the finish line.
• Conduct periodic audits and provide recommendations to streamline processes.
• Create and maintain an archive of Lessons Learned.
• Provide periodic business reports.
• Deliver a complete range of standard and custom AV designs and can confidently deal with ambiguity.
• Add value where product strategy is defined, and seek guidance as needed.
• Understand the technology capabilities of each product, and are able to anticipate risks and mitigate them.
• Effectively communicate with non-tech customers, are trusted to influence customer decisions, and deliver a solution that is at both the individual level and the service level.
• Look beyond their immediate scope and consider global requirements when addressing process development.
• Choose the right product for the project, if needed, and are expected to work independently, seeking guidance only as needed on the program(s) assigned.
• Work to maintain partnerships with stakeholders.
• Coordinate with a global team of engineers, other TPMs, Security, and Leadership.
• Prevent or mitigate challenging situations.
• Identify errors, engage the correct resources, and suggest solutions.
• Learn and comprehend the high-level business picture and contextually understand the technical requirements of the solutions being built.
• Contribute to process improvement and documentation, optimizing cross team processes, and driving efficiency.
• Train others, mentor junior members of the team, providing measurable growth to the team, in addition to seeking strong talent as potential candidates to join the team.
• Work directly with external technology or service providers, customers, partner teams, and/or sellers.
• Demonstrate an ability to contribute globally to improvement programs.

• Deliver a full range of Network and Audio-Visual (AV) products including conference rooms, presentation rooms, training rooms, wireless deployments, mobile builds, IDF expansions, and Managed Network Environments to the highest quality standards with minimal supervision.
• Manage and resolve program-level issues to eliminate blockers and minimize impact to customer.
• Track progress and performance of all in-scope programs to ensure timelines are met, risks are known, issues are being resolved by the relevant teams, and scope changes and financial impacts are known and tracked.
• Shepherd teams and facilitate coordination to bring the programs to the finish line.
• Conduct periodic audits and provide recommendations to streamline processes.
• Create and maintain an archive of Lessons Learned.
• Provide periodic business reports.
• Deliver a complete range of standard and custom AV designs and can confidently deal with ambiguity.
• Understand the technology capabilities of each product, and are able to anticipate risks and mitigate them.
• Effectively communicate with non-tech customers, are trusted to influence customer decisions, and deliver a solution that is at both the individual level and the service level.
• Look beyond their immediate scope and consider global requirements when addressing process development.
• Work with a variety of Global teams focused on many different business aspects.
• Coordinate with a global team of engineers, other TPMs, Security, and Leadership.
• Prevent or mitigate challenging situations.
• Identify errors, engage the correct resources, and suggest solutions.
• Learn and comprehend the high-level business picture and contextually understand the technical requirements of the solutions being built.
• Contribute to process improvement and documentation, optimizing cross team processes, and driving efficiency.
• Train others, mentor junior members of the team, providing measurable growth to the team, in addition to seeking strong talent as potential candidates to join the team.
• Work directly with external technology or service providers, customers, partner teams, and/or sellers.
• Demonstrate an ability to contribute globally to improvement programs.