IT Network Technical Program Manager

We are seeking a Technical Program Manager who will be responsible for delivering a wide range of Network and Audio-Visual (AV) products, ensuring they meet the highest quality standards. This includes managing projects such as wireless deployments, mobile builds, and AV system deliveries for various programs. The ideal candidate should have a strong understanding of AV and Network products and processes, and be able to navigate ambiguity and provide value in cross-regional projects.

Know, understand, build, and deliver a full range of Network and Audio-Visual (AV) products including conference rooms, presentation rooms, training rooms, wireless deployments, mobile builds, IDF expansions, and Managed Network Environments

Ensure all Network and AV products are held to the highest quality standards with minimal supervision

Manage wireless projects for small offices

Manage mobile infrastructure projects for medium-sized offices

Oversee site refreshes

Coordinate Main Distribution Frame (MDF) projects

Coordinate Intermediate Distribution Frame (IDF) projects

Deliver Audio Visual system for new programs

Deliver Audio Visual system for Day 2 programs

Deliver Audio Visual system for replacement programs

Coordinate Audio Visual system decommissioning for sites, floors, and parts of buildings

Deliver a complete range of standard and custom AV designs

Confidently deal with ambiguity

Assist in cross-regional projects or operate in new areas within their region as required within the portfolio

Add value where product strategy is defined and seek guidance as needed

Have a comprehensive understanding of defined AV & Network products and processes

Understand the technical aspects of AV & Network products

• Comprehensive understanding of defined AV & Network products and processes
• Ability to anticipate risks and mitigate them
• Effective communication skills with non-tech customers
• Trusted to influence customer decisions
• Ability to deliver solutions at both the individual and service level
• Consideration of global requirements when addressing process development
• Ability to drive change or redesign when needed
• Independent work capability

• Ability to work remotely after initial training
• Opportunity to work with a variety of global teams
• Partnership with stakeholders
• Opportunity to contribute to process improvement and documentation
• Mentorship and growth opportunities within the team
• Ability to work directly with external technology or service providers, customers, partner teams, and/or sellers
• Potential to contribute globally to improvement programs