Wireless Technical Program Manager

The Technical Program Manager (Wireless) is responsible for delivering a complete range of standard and custom installations in the Networking Delivery product portfolio. They should have a comprehensive understanding of defined Wireless & Network products and processes, anticipate risks, and effectively communicate with non-tech customers. The role involves maintaining partnerships with stakeholders, coordinating with global teams, and contributing to process improvement. The ideal candidate should have an aptitude for learning new technologies and a customer-centric approach. This is a major role with significant business impact.

• Deliver a complete range of standard and custom installations
• Deal with ambiguity and operate in new areas within their region
• Add value where product strategy is defined and seek guidance as needed
• Have a comprehensive understanding of defined Wireless & Network products and processes
• Anticipate risks and mitigate them
• Effectively communicate with non-tech customers and influence customer decisions
• Deliver solutions at both the individual level and the service level
• Consider global requirements when addressing process development
• Understand the technology capabilities of each product and drive change or redesign when needed
• Choose the right product for the project and work independently, seeking guidance only as needed
• Maintain partnerships with stakeholders and work with global teams
• Learn and comprehend the high-level business picture and understand the technical requirements of the solutions being built
• Contribute to process improvement and documentation
• Optimize cross-team processes and drive efficiency
• Train others and mentor junior members of the team
• Seek strong talent as potential candidates to join the team
• Work on wireless projects including Aruba and Cisco
• Work on switch and server replacements
• Work on mobile infrastructure projects for medium-sized offices
• Work on Main Distribution Frame (MDF) projects
• Work on Intermediate Distribution Frame (IDF) projects
• Work on cabling changes
• Demonstrate an aptitude and appetite for learning new technologies
• Expand upon core knowledge
• Provide value to customers while working with industry leaders in networking technology
• Have a major business impact

• Comprehensive understanding of defined Wireless & Network products and processes
• Ability to anticipate risks and mitigate them
• Effective communication skills with non-tech customers
• Ability to influence customer decisions
• Ability to deliver solutions at both the individual and service level
• Consideration of global requirements when addressing process development
• Ability to choose the right product for the project
• Ability to work independently, seeking guidance only as needed
• Ability to maintain partnerships with stakeholders
• Coordination with global teams of engineers, other TPMs, Security, and Leadership
• Comprehension of high-level business picture and contextual understanding of technical requirements
• Contribution to process improvement and documentation
• Optimization of cross-team processes and driving efficiency
• Communication skills to train others and mentor junior team members
• Ability to seek strong talent as potential candidates to join the team
• Working knowledge of Wireless projects including Aruba and Cisco
• Working knowledge of Switch and Server Replacements
• Working knowledge of Mobile Infrastructure projects for medium-sized offices
• Working knowledge of Main Distribution Frame (MDF) projects
• Working knowledge of Intermediate Distribution Frame (IDF) projects
• Working knowledge of Cabling changes

• Competitive salary and benefits package
• Opportunity to work with industry leaders in networking technology
• Chance to expand knowledge and skills in new technologies
• Ability to work on a diverse range of projects
• Collaborative and transparent work environment
• Equal opportunity employer
• Potential for career advancement
• Training and development opportunities
• Strong emphasis on customer satisfaction and quality of service
• Global team collaboration and partnership
• Ability to work independently with minimal supervision
• Strong communication skills and ability to mentor junior team members
• Flexible work environment with the option to work remotely
• Strong focus on process improvement and efficiency
• Vendor management and procurement coordination experience
• Experience with project management tools such as Workfront/ServiceNow
• Strong analytical and decision-making abilities
• Ability to adapt to change and work well with ambiguity
• Strong understanding of wireless networking industry and protocols
• Experience with LAN switching technologies
• Experience with budgeting and resource planning
• PMP/Prince2 certification required
• Bachelor's degree in a related technical field or relevant experience.