Accounts Receivable Technician

Berkley•Westbrook, ME

1d•$50,000 - $60,000

About The Position

The Accounts Receivable Technician performs accounting and customer service duties for a portion of Acadia’s premium accounts receivable. The work includes billing, collecting, reviewing, researching, and reconciling accounts. The technician enters and maintains information in accounts receivable and other systems, posts cash receipts, and reviews customer account statements and related policy items. The role also responds to inquiries and complaints from insureds, agents, and underwriting, maintains documented files and reports, and handles customer print notices. The technician supports timely and accurate payment collections, cash reconciliations, Lockbox reviews, EFT/ACH setup, and processing of insufficient-funds payments. Additional duties include reviewing past-due audits and earned premiums, monitoring delinquent premiums, processing premium refunds and commission adjustments, recommending payment arrangements, and assisting with collection agency referrals and monitoring. The position also participates in system testing and implementation and performs other duties as requested by a supervisor or manager.

Requirements

High school diploma.
At least 3 years of job-related experience in receivables.
Strong customer service skills.
Strong knowledge of Microsoft Excel.
Excellent analytical skills and the ability to research and resolve issues quickly and independently.
Ability to communicate effectively in writing and verbally, internally and externally.
Ability to work effectively in a fast-paced environment with competing demands on resources, time, and priorities.

Nice To Haves

Bachelor’s degree in Accounting or Business.
Insurance industry knowledge.

Responsibilities

Perform billing, collection, review, research, and reconciliation duties for a portion of Acadia’s premium accounts receivable.
Learn to inquire on and enter data into accounts receivable systems and other systems as requested.
Post cash receipts.
Review and verify customer account statements, including audits, cancellations, rescinded items, and final notices, while following applicable state requirements.
Assist in maintaining information for policies and accounts paid via Electronic Fund Transfer.
Respond in writing or orally to inquiries and complaints from insureds, agents, and underwriting.
Maintain orderly, well-documented files and reports for agency and direct-bill information.
Handle all print notices to customers.
Ensure timely and accurate payment collections, daily cash reconciliations, daily Lockbox file reviews, EFT/ACH setup requests, and processing of insufficient-funds payments.
Bill and review past-due audits and earned premiums on cancelled or expired policies.
Monitor and report on premiums more than 90 days past due.
Review and process premium refund and commission adjustment requests.
Recommend payment arrangements in consultation with a supervisor or manager.
Refer appropriate past-due accounts to a supervisor or manager for possible transfer to collection agencies and assist with monitoring and reporting on collection agency activities.
Participate in system testing and implementation efforts.
Perform other duties as requested by a supervisor or manager.