Accounts Receivable Team Lead, B2B Collections

Menzies Aviation•Grapevine, TX

8d•$26 - $28•Hybrid

About The Position

The Accounts Receivable Team Lead supports the AR Manager and AR Supervisor and assists with portal billing, collections, and cash application processes. The role combines leadership, analytical, and critical-thinking skills to reduce days sales outstanding (DSO) and optimize cash flow. The Team Lead mentors AR specialists, coordinates collection activities, handles complex billing and payment discrepancies, and serves as the first level of escalation for customer collection issues. The position also supports reporting, account reconciliations, quality reviews, and the department’s annual audit. The role is hybrid and requires the employee to be able to work in the office weekly. Employees are expected to take reasonable care of their own and others’ health, safety, and wellbeing, follow workplace safety procedures, and comply with the company’s Substance Misuse Policy, which includes regular testing.

Requirements

Minimum of 4–5 years of commercial collections experience.
Minimum of 3 years of collections experience in a services-oriented organization.
High school diploma or equivalent.
Strong critical-thinking skills.
Good verbal and written communication, customer service, time-management, and negotiation skills.
Excellent interpersonal and communication skills.
Detail-oriented with strong organizational skills.
Self-motivated while actively participating in a team environment.
Sense of urgency and ability to multitask.

Nice To Haves

Knowledge of the collections decision process and related documentation.
Working knowledge of effective customer service techniques.
Working knowledge of collection policies and procedures.
Ability to make sound collection decisions that support departmental and company objectives.

Responsibilities

Train and mentor AR specialists, communicate clear team goals, and foster a collaborative work environment.
Monitor collections, resolve complex billing and payment discrepancies, and ensure timely cash collections.
Recommend collection assignments and monitor, distribute, and coordinate team members’ work to support consistent, efficient, and timely collection of delinquent balances.
Perform quality reviews of collection efforts.
Support the department during the annual audit.
Organize and analyze open accounts receivable and cash application data to ensure proper reporting, and perform account reconciliations.
Serve as the first level of escalation for customer collection issues.
Support the collections group in maximizing collections and increasing cash flow.
Perform other duties as required.
Take reasonable care of personal and others’ health, safety, and wellbeing at work, and follow provided safety information, training, and workplace rules or procedures.