Accounts Receivable Supervisor

Central Health•Austin, TX

About The Position

The Accounts Receivable Supervisor works under the general supervision of the Associate Director of Revenue Cycle (ADRC). The role ensures timely, policy-compliant resolution of insurance accounts receivable, minimizes bad debt, improves cash flow, and manages insurance AR functions. It provides leadership across revenue cycle activities, including insurance AR follow-up, denial management, performance measurement, and staff training and development. The supervisor leads centralized payment posting and AR management staff, monitors performance and productivity, oversees denial and account resolution work, and supports reimbursement that complies with payer agreements and applicable billing requirements. The position also has personnel and department management responsibilities, collaborates with teams across the organization, and may provide short-term oversight of the payment reconciliation department.

Requirements

High school diploma or GED.
At least 2 years of equivalent experience.
Experience with third-party government billing and reimbursement procedures.
Strong relationship-building and customer service skills.
Computer skills for data entry, research, and information retrieval.
Strong attention to detail and accuracy; ability to multitask.
Excellent verbal and written communication skills.
Ability to understand complex insurance issues, including correct payer assignment, account adjustments, and refunds.
Excellent computer, time-management, organizational, data-processing, and analytical skills.
Proficiency in Excel and the Microsoft Office Suite, as well as required accounts receivable systems and associated applications.
Highly developed problem-solving skills.
Knowledge of revenue cycle processes, including denial management and payment posting.
Knowledge of CPT and ICD coding and related regulations and guidelines.
Knowledge of billing and collections best practices and procedures.

Responsibilities

Provide leadership and support to centralized payment posting and accounts receivable staff, including guidance, troubleshooting, issue escalation, and project prioritization.
Develop, implement, and monitor key performance indicators and productivity goals; investigate variances, identify process improvements, and report findings to leadership.
Review and approve account write-offs and adjustments in accordance with organizational policies.
Analyze aged accounts receivable, identify root causes, and develop rules to prevent recurring errors where appropriate.
Investigate denial sources and resolve or appeal denials, including contacting payer representatives.
Make decisions about claim adjustments, resubmissions, appeals, and other claim resolution methods.
Train internal teams and provide updates to the patient access team when appropriate.
Work with the Charge Review Supervisor to support reimbursement consistent with payer contract agreements.
Drive the department’s daily and monthly KPI achievement through a team-focused approach.
Oversee research, implementation, and staff education and training on payer regulations and guidelines related to revenue management.
Manage revenue cycle special projects as needed or requested.
Maximize reimbursement cost-effectively while complying with federal, state, and payer-specific billing requirements.
Collaborate with appropriate departments across the organization, including compliance, clinical, and operations teams.
Perform other assigned duties, including short-term oversight of the payment reconciliation department.
Identify issues promptly and develop action plans for resolution with the ADRC.
Monitor staff schedules and adherence to time and attendance protocols.
Attend meetings, training sessions, conference calls, team meetings, and one-on-one meetings with the ADRC to provide performance feedback.
Interview, hire, train, plan and assign work, direct staff, appraise performance, reward and discipline employees, and address complaints and problems with the ADRC.
Assist with recruiting and training new employees and interview prospective employees with the ADRC.
Motivate employees to achieve productivity and performance goals.
Maintain regular and predictable attendance.
Develop work queues, assign and monitor employee work queues, and assist staff with queue work and issue resolution.
Provide good customer service and communicate effectively with people from varying cultures, socioeconomic backgrounds, languages, and educational levels.
Use computers for data entry, research, and information retrieval.
Monitor steps in claims processing operations.
Apply knowledge of revenue cycle processes, denial management, payment posting, CPT and ICD coding, related regulations and guidelines, and billing and collections practices.