Accounts Receivable Specialist

North American Science Associates•Northwood, OH

20d

About The Position

NAMSA is an independent medical device testing and development solutions company. The Accounts Receivable Specialist prepares and processes client invoices, submits invoices through client portals, handles credit card payments, performs routine collection activities, and communicates with clients and internal associates about billing and account questions. The role researches routine account issues, maintains accurate account records, monitors and routes Accounts Receivable cases, and assists with reconciliations, aging reviews, month-end activities, and audit support. The specialist follows internal controls and procedures, identifies opportunities to improve processes, and may support other related duties and special projects. The position involves frequent telephone and video conferencing, extensive computer use, prolonged sitting, and occasional travel. The work environment has a usually moderate noise level. NAMSA is an equal employment opportunity company and conducts pre-employment background and drug screens in accordance with applicable laws.

Requirements

High school diploma or GED required.
Basic understanding of accounting concepts and willingness to learn Accounts Receivable processes.
Strong attention to detail, organization, and follow-through.
Effective written and verbal communication skills with a professional, service-oriented approach.
Ability to identify routine issues, research information, and escalate matters appropriately.
Ability to manage multiple priorities, meet deadlines, and work accurately in a high-volume environment.
Ability to work independently and collaboratively as part of a team.
Proficiency with Microsoft Office, including basic Excel skills.
Fluency in English required.

Nice To Haves

Associate degree or coursework in accounting, finance, business, or a related field.
Previous office, customer service, billing, cash application, or Accounts Receivable experience; relevant internship or coursework will be considered.
Experience with an ERP or financial system.

Responsibilities

Prepare and process client invoices accurately and within established timelines.
Submit invoices through client portals, monitor submission status, and follow up on rejected or incomplete invoices.
Process credit card payments and maintain accurate supporting documentation.
Perform routine collection activities, including issuing client statements and payment reminders.
Communicate with clients and internal associates regarding invoice status, payment questions, billing discrepancies, and account information.
Research routine account issues and coordinate with appropriate teams to support timely resolution.
Maintain accurate client account data, notes, and records in applicable systems.
Monitor and route Accounts Receivable cases to the appropriate owner within established service expectations.
Assist with account reconciliations, aging reviews, month-end activities, and audit support as assigned.
Follow established internal controls, policies, and procedures and identify opportunities to improve Accounts Receivable processes.
Perform other related duties and support special projects as assigned.