Accounts Receivable Specialist

CAM Employees LLC • Nashville, TN

17d • $0 - $24

About The Position

The Accounts Receivable Specialist at The Westin Nashville supports the hotel’s financial success through accurate billing, timely collections, and responsive client service. The role manages accounts receivable and city ledger activities from billing through collection, including account setup, invoicing, payment posting, deposits, reconciliations, and follow-up on outstanding accounts. The specialist researches and resolves billing discrepancies and responds professionally to client and guest inquiries.

Working with Sales, Catering and Conference Services, Front Office, and other teams, the specialist helps maintain accurate financial records, support smooth hotel operations, and uphold the hotel’s financial integrity and service standards. The position also assists with reporting, month-end close, audits, accounting projects, and backup Accounts Payable and General Cashier functions. The role reports to the Assistant Director of Finance.

Requirements

• Strong communication skills and a commitment to service excellence.
• Detail-oriented, organized, and proactive.
• Regular attendance is essential.
• Attendance at scheduled mandatory training sessions and meetings is required.
• Ability to work varying schedules to reflect hotel business needs.

Responsibilities

• Manage the hotel’s accounts receivable and city ledger, including billing, collections, payment posting, and account reconciliation.
• Review group and catering contracts, Banquet Event Orders (BEOs), and billing instructions to ensure accurate account setup and invoicing.
• Prepare and distribute timely, accurate invoices and supporting documentation for group, direct bill, and master accounts.
• Review and reconcile daily receivables, payment transactions, advance deposits, and credit card settlements; research and resolve discrepancies.
• Monitor accounts receivable aging, follow up on outstanding balances, resolve billing disputes and chargebacks, and escalate delinquent accounts as needed.
• Process direct bill credit applications, maintain account records, and ensure compliance with established credit policies.
• Respond to guest and client billing inquiries professionally and partner with Sales, Catering, Front Office, and Reservations to resolve issues.
• Prepare accounts receivable reports, reconcile ledger balances, and assist with month-end close, audits, and other accounting projects.
• Maintain accurate, organized financial records and protect confidential financial and payment information in accordance with company policies and PCI requirements.
• Provide backup support for Accounts Payable and General Cashier functions as needed.
• Follow company policies and procedures, maintain a professional appearance, uphold quality and service standards, and comply with safety and emergency procedures.
• Perform other duties as assigned by Accounting Leadership.
• Maintain regular attendance, attend scheduled mandatory training sessions and meetings, and work varying schedules as hotel business needs require.
• Comply with policies and procedures for the safe and effective operation of the hotel’s facilities.

Benefits

• Free parking for full-time associates.
• Free associate meals.
• Travel discounts on hotel rooms and meals at nearly 8,000 Marriott properties worldwide.
• Discounts on rental cars, other hotels, and hotel alternatives.
• Discounts on tickets to concerts, theme parks, and other attractions.
• Discounts on car and computer purchases.
• Associate recognition events, celebrations, and parties throughout the year.
• Career development opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed