Accounts Receivable Specialist

Visual Edge IT•North Canton, OH

47d•Hybrid

About The Position

Empowering Businesses. Enabling Success. At Visual Edge IT, we help organizations nationwide harness the power of technology to work smarter, stay secure, and grow stronger. From managed IT services and cybersecurity to print solutions and document workflow, we deliver innovative, customized strategies that give our clients the edge in an ever-changing business landscape. Our nationwide network combines the personalized service of local teams with the strength and resources of a national leader—ensuring that every client gets both technology that works and people who care. With more than two decades of experience and a team of over 1,000 technology professionals, we pride ourselves on building partnerships that go beyond service contracts. When you join Visual Edge IT, you become part of a collaborative, solutions-driven culture where your expertise helps shape the future for businesses across the country. Together, we don’t just solve technology challenges—we create opportunities for success. Job Summary Hybrid work arrangement with two days per week on-site. Are you an organized, detail-oriented finance professional who thrives on resolving discrepancies, improving cash flow, and building positive relationships with customers? Visual Edge IT is seeking a driven Accounts Receivable Specialist with a strong emphasis on collections to join our growing Finance team. In this role, you will take ownership of customer account follow-up, proactively drive collection activities, and ensure accurate and timely billing. Your work will help maintain healthy financial operations while supporting an exceptional customer experience.

Requirements

High school diploma or equivalent required; college degree preferred.
Minimum of 2 years of experience in accounts receivable, collections, or other finance/accounting roles.
Customer service experience with strong collections skills.
Strong collections skills with the ability to communicate clearly, professionally, and confidently with customers.
Highly detail-oriented with strong organizational skills and the ability to manage multiple priorities.
Positive, proactive attitude with a commitment to resolving issues quickly and effectively.
Strong problem-solving skills and ownership mindset.
Proficiency with Microsoft Office Suite.
Basic accounting knowledge including accounting or ERP system; E-Automate experience is a plus.

Responsibilities

Proactively manage accounts receivable aging, contacting customers to resolve past-due balances and secure timely payment.
Conduct collection calls and email outreach with professionalism, accuracy, and persistence.
Research and address payment discrepancies, unapplied cash, short pays, and disputed invoices.
Process invoices and statements for mailing and ensure prompt delivery to customers.
Follow up on returned mail and obtain corrected customer contact information.
Assist customers with invoice or statement requests, credit card payments, and general billing inquiries.
Redirect customer questions to appropriate internal departments when necessary to resolve issues.
Maintain accurate notes and documentation within the ERP or accounting system.
Identify trends, recurring issues, or root causes impacting collection efforts and escalate as needed.
Support the Accounts Receivable team with additional tasks and projects as assigned.