Accounts Receivable Specialist

Healthcare Linen Services Group•St. Charles, IL

22d•$55,000 - $60,000

About The Position

The Accounts Receivable Specialist administers account collections, coordinates dispute resolution with other teams, reconciles customer accounts, and initiates refund, credit, and write-off requests. The role manages daily accounts receivable operations for an assigned business unit, working to secure timely payment of outstanding invoices and meet DSO goals. It also supports month-end closing and accounts receivable reporting, maintains compliance with company credit and collection policies, and handles related duties as assigned.

Requirements

10+ years of experience in a collections role.
Experience with Microsoft Excel, including VLOOKUPs and pivot tables.
Experience with NetSuite or another ERP system.
Ability to work in a fast-paced environment with changing priorities.
Ability to work independently with little supervision while maintaining a team-oriented approach.
Excellent verbal and written communication skills.
Ability to manage multiple accounts and prioritize workload effectively.
Customer-focused approach while maintaining collection objectives.
Highly organized and extremely detail-oriented, with the ability to multitask in a fast-paced environment.

Responsibilities

Manage daily accounts receivable operations for an assigned business unit and monitor accounts to ensure timely payment of outstanding invoices.
Contact customers by phone, email, and written correspondence to collect overdue balances.
Maintain accurate collection notes and account records in the ERP or accounting system.
Review aging reports and prioritize collection activities based on delinquency status to meet DSO goals.
Collaborate with Commercial, Customer Service, and Accounting teams to resolve collection barriers.
Escalate high-risk, severely past-due, or disputed accounts to management.
Support month-end closing activities and accounts receivable reporting.
Maintain compliance with company credit and collection policies.
Review credit memos and other adjustments to accounts and accounts receivable operations.
Ensure invoices are submitted to customers accurately and on time, meeting contractual requirements.
Confirm the accuracy of accounting application information.
Communicate with customers about unapplied cash and chargebacks applied to their accounts.
Track and resolve payment discrepancy issues.
Accurately document customer interactions.
Perform other duties as assigned by management.