Accounts Receivable Specialist

TEKsystems • Tampa, FL

9d • $18 - $25 • Remote

About The Position

The Accounts Receivable Specialist manages an assigned portfolio averaging $3 million in accounts receivable and provides hands-on, tailored support to customers, including high-revenue commercial customers with annual revenue above $50,000. The role works with customers’ accounts payable departments to collect overdue balances, record and reconcile payments, support ongoing billing needs, and build customer relationships. It also partners with Sales and Operations to support customer growth and cash-collection compliance.

The position resolves payment issues and escalated financial variances, creates customized invoices and revisions in accordance with compliance standards, maintains customer account master data, and prepares and analyzes reports to identify overdue trends and root causes. The specialist uses multiple internal and external systems, including SAP, web portals, vendor payment portals, and banking portals, and independently manages work to meet monthly KPIs. Success is measured by bad debt results, portfolio and national aging, and turnaround time for tasks.

Requirements

• Advanced Microsoft Excel skills.
• High school diploma, GED, or equivalent work experience.
• Excellent written and oral communication skills.
• Ability to provide hands-on, tailored support for complex customer needs.
• Ability to foster customer relationships that support business revenue growth.
• Ability to provide an exceptional billing experience and mitigate business revenue loss.
• Ability to prioritize workload effectively.
• Ability to partner cross-functionally and identify solutions that work for all parties.
• Ability to work independently.
• Strong decision-making and problem-solving abilities.
• Demonstrated dependability, flexibility, and exceptional organizational skills.

Nice To Haves

• 3–5 years of Accounts Receivable experience preferred.

Responsibilities

• Manage an assigned customer portfolio averaging $3 million in accounts receivable, providing hands-on, tailored end-to-end support.
• Work with accounts payable departments at high-revenue commercial customers to request payment on past-due balances while fostering customer relationships.
• Collect and accurately record payments, and reconcile them using internal and external systems.
• Resolve customer payment issues by identifying and addressing root causes.
• Partner with Sales colleagues to support customers and continued business growth.
• Generate reports to analyze past-due trends.
• Support other AR specialists with complex customer invoice issue resolution.
• Create customized invoices and make invoice revisions according to customer specifications and compliance standards.
• Create and manage ad hoc reports, analyze data to identify issues and trends, and coordinate root-cause resolution with appropriate parties.
• Support high-value customers' ongoing billing needs and maintain strong customer partnerships.
• Use systems including SAP, web portals, vendor payment portals, and banking portals in addition to ReadyRefresh CRM systems.
• Partner with Operations to ensure cash-collection compliance.
• Resolve escalated financial variances.
• Maintain customer master data, including pricing, exemptions, and restrictions.
• Manage work independently to achieve monthly KPIs.
• Perform other duties and special projects as required.

Benefits

• Medical, dental, and vision coverage, subject to eligibility.
• Critical illness, accident, and hospital coverage, subject to eligibility.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions available, subject to eligibility.
• Voluntary life insurance and AD&D coverage for employees and dependents, subject to eligibility.
• Short- and long-term disability coverage, subject to eligibility.
• Health Spending Account (HSA), subject to eligibility.
• Transportation benefits, subject to eligibility.
• Employee Assistance Program, subject to eligibility.
• Time off or leave, which may include PTO, vacation, or sick leave, subject to eligibility.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED