Accounts Receivable Specialist

Milner•Norcross, GA

About The Position

The Accounts Receivable Specialist manages customer accounts, ensures timely collections, and provides customer service for billing, service, and contract-related inquiries. The role supports cash flow, reduces aging receivables, and strengthens customer relationships in a copier dealership environment. The specialist may also prepare summary sheets or other work papers for a supervisor’s or auditor’s use in preparing financial statements and may perform secretarial functions for assigned staff members. Employees must complete required courses designated by Human Resources. Additional duties may be assigned.

Requirements

High school diploma.
At least 1 year of experience in cash application or customer account management involving advanced recordkeeping. Directly related business school or college courses may substitute for up to 1 year of experience; equivalent combinations of experience and training are also accepted.
Working knowledge of accounts receivable practices and accepted office procedures.
Ability to create Excel spreadsheets.
Ability to perform numerical detail work quickly and accurately, including difficult mathematical computations, with or without mechanical assistance; ability to operate a calculator by touch.
Ability to prepare financial and other records systematically, neatly, and legibly.
Ability to establish and maintain effective working relationships with coworkers, government employees and officials, and the general public.
May require typing at least 40 words per minute with a high degree of accuracy.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to manage multiple tasks with frequent interruptions, including occasional urgent situations.
Ability to communicate, interact, and work effectively and cooperatively with people from diverse ethnic and educational backgrounds.

Responsibilities

Accurately apply payments to customer accounts, including checks, wires, and credit cards.
Manage an assigned portfolio of customer accounts to ensure timely payment of invoices.
Make daily outbound collection calls and send email follow-ups.
Reduce aging balances, particularly accounts 30, 60, and 90 or more days overdue.
Negotiate payment arrangements and follow through on commitments.
Document collection activity in E-Automate or a CRM system.
Identify high-risk accounts and escalate them as needed.
Recommend accounts for credit hold or third-party collections.
Provide customer service for billing, service, and contract-related inquiries.
Prepare summary sheets or other work papers for supervisors or auditors, as needed.
Perform secretarial functions for assigned staff members, as needed.
Complete required Human Resources courses and perform other duties as assigned.